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Assistant Front Office Manager

posted January 3, 2017

The Adolphus Hotel
Dallas, TX
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521992 l

About This Job

  • The Adolphus Hotel is a vibrant and historic landmark in Dallas, Texas.
  • This beautiful hotel is completing renovations and will become a landmark property within the Marriott Autograph Collection.
  • We are seeking an experienced Assistant Front Office Manager that will deliver service excellence throughout each customer experience.

JOB OVERVIEW:

  • Supervise the Front Office staff, including Front Desk Agents, Guest Services, and PBX department in the daily shift operations.
  • Aid in the administration of the Front Office department to achieve customer satisfaction, quality service while meeting and exceeding financial goals.
  • This position is intended to offset the Front Office Manager’s schedule to provide high management visibility and improved guest service. 

REPORTS TO: Front Office Manager

ESSENTIAL JOB FUNCTIONS:

1. Supervise the shift operations in the Front Office and liaise with sales, reservations, accounting, and the operations departments to ensure smooth operations and achievement of an optimal level of quality service and hospitality. 
2. Supervise the Front Office employees; interview, recommend hiring, schedule, train, recommend performance reviews, resolve problems, provide open communications and recommend discipline as appropriate.
3. Aid in the implementation and administration of company programs of the Front Office (Front Desk, PBX, Bell Stand, Concierge, and Valet). Ensure compliance with LSOP’s and SOP’s to ensure an optimal level of guest and associate satisfaction. 
4. Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. 
5. Monitor and maintain the Front Office systems and equipment to ensure their optimum performance. 
6. Comply with attendance rules and be available to work on a regular basis.
7. Perform any other job related duties as assigned.

MINIMUM QUALIFICATIONS:

  • 1-3 years previous Assistant Front Office Manager experience in a luxury hotel environment.
  • Marriott experience preferred.
  • Must have experience with training associates. 

REQUIRED SKILLS AND ABILITIES: 

  • Must have the ability to communicate in English. Self-starting personality with an even disposition.
  • Maintain a professional appearance and manner at all times.
  • Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to handle cash and credit transactions.
  • Must possess thorough knowledge of all guest services department operations, and individual job requirements.
  • Excellent written, verbal, and organizational skills required.
  • Computer literacy and financial management a must. Ability to resolve guest, supervisor and employee conflicts.
  • Able to manage effectively multiple tasks at all times.

PHYSICAL DEMANDS:

  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
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About This Employer

The Adolphus Hotel

1321 Commerce Street

Dallas, TX 75202

Telephone (214) 742-8200

407 Room Hotel

www.hoteladolphus.com

The Elegant Splendor and Magnificence Of This Historic Downtown Dallas Hotel

Discover the grandeur of the past, where Lone-Star legend meets 4-Diamond luxury, at The Adolphus. As the cherished standard for luxury accommodations since St. Louis beer baron Adolphus Busch opened its doors in 1912, this baroque masterpiece stands today as the Grande Dame of downtown Dallas hotels.

Step inside and be swept away by our imperial European elegance. Amid regal Flemish tapestries and an ornately carved Victorian Steinway once owned by the Guggenheim family, you can sense the aura of the famous guests who have preceded you – from Queen Elizabeth II and the Vanderbilts to U2, Oscar de la Renta, and Babe Ruth. Become part of the legend at this storied Dallas luxury hotel, where today, every guest is treated like royalty.

  • Conveniently located in downtown Dallas, Texas, in the heart of the financial district
  • Steps from a vibrant and sophisticated district abounding in eclectic restaurants, and a short drive to fabulous shopping at the exclusive North Park Center
  • Just blocks from iconic Lone Star attractions such as the Sixth Floor Museum, Dealey Plaza, and the Texas Longhorn Cattle Drive Sculpture
  • Only 18 miles from Dallas/Fort Worth International Airport (DFW), and 7 miles from Dallas Love Field Airport (DAL)