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Guest Services Manager

posted January 5, 2017

Hampton Inn I-26 Harbison-Columbia
Columbia, SC
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Exciting Opportunity with Brand New Hotel in Downtown Asheville. Hilton Garden Inn with 151 Rooms and Restaurant and Rooftop Bar in need of self-driven, goal-oriented, and customer-service focused Guest Services Manager.
293015 l

About This Job

We are currently seeking an experienced,dynamic, and customer-service focused Guest Services Manager for the award-winning Hampton Inn - Harbison located at 101 Woodcross Drive in Columbia, SC. This person must be self-driven, goal-oriented, and work well within a successful team environment.

The Guest Services Manager is responsible for leading a team of Guest Service Representatives and assisting and guiding them to provide excellent customer service to all guests, especially during check-in and check-out.

The ideal candidate will have prior hotel front desk experience (Hilton preferred) and some management background. This position requires an upbeat, dependable, and responsible individual that is willing to ensure 100% guest satisfaction at all times.   This person will assist in meeting all guest needs from check in to check out, giving directions, assisting with issues, and helping ensure that all guests have a 100% satisfaction stay.

POSITION STANDARDS & ESSENTIAL RESPONSIBILITIES:

  • Trains, schedules, and councils all employees
  • Conducts regular staff meetings
  • Promotes the QTR culture and the core ideology
  • Communicates Guest Satisfaction scores
  • Operates within budgetary guidelines
  • Promotes and encourages team work at all times
  • Makes sound decisions and identifies problems and offers solutions
  • Demonstrates knowledge of O&R and brand success plans
  • Providing information to guests about hotel policies, services and amenities
  • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat)
  • Selling rooms to "walk in" customers
  • Entering/changing reservations information on the computer
  • Posting charges to guests accounts
  • Processing payments from guests
  • Making necessary corrections to guest accounts
  • Informing housekeeping department about room status/availability
  • Listening and responding to guests’ requests and complaints
  • Operating hotel switchboard
  • Cleaning the front desk area
  • Maintaining daily logs
  • Balancing shift work and cash drawers

 

Benefits

We offer a competitive medical, dental and vision plan as well as a 401K plan with company match and profit sharing.

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About This Employer

Hampton Inn I-26 Harbison-Columbia

101 Woodcross Drive

Columbia, SC 29212

Telephone (803) 749-6999

112 Room Hotel

hamptoninn3.hilton.com

Property Description

The Hampton Inn Harbison is located northwest of Downtown Columbia and is easily accessible to major area corporations and Lake Murray. The hotel is within walking distance to Columbiana Centre Mall and numerous restaurants. The stunning hotel boasts an inviting lobby and breakfast area that opens up to a beautiful terrace with scenic views of Lake Harbison.

  • Complimentary high-speed wireless throughout hotel
  • Complimentary On the House™ hot breakfast buffet
  • Fitness room, outdoor swimming pool, gas grill, lobby computer, guest laundry facility
  • Combination of guest rooms, studio suites, and master whirlpool suites
  • Each room and suite spaciously designed and well appointed with upgraded furnishings and attractive décor

Why People Like to Work for Us

Quality Oil offers competitive salaries, excellent benefits including medical, dental, vision, life insurance, 401K and profit sharing. We offer a vacation plan, Bonus program, and opportunity to participate in the Hampton Hotel Rooms Discount Program.