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Wedding & Special Event Service Manager

posted January 6, 2017

The Davenport Hotels
Spokane, WA
The Historic Davenport Hotel is looking for an experienced and dynamic Wedding Manager to engage clients in this rapidly growing industry. The Davenport Hotel is a beautiful site for the perfect wedding!
5152 l

About This Job

Scope and Range


  • To successfully detail, service and coordinate wedding ceremonies, receptions, and all social catering events to the satisfaction of the client and The Davenport Hotel management team
  • To administratively support the wedding and special event department through every detail of the event from start to finish.




  1. Meet and continuously communicate via phone and email with clients to coordinate details for all groups booked through the wedding department; includes but is not limited to initial confirmation of contracted agenda, management of group room block or rate quote, development of food and beverage program, audio visual requirements, event location set up requirements, specialty items (linens, entertainment, flowers, etc.), agenda, billing, and budget for the group and hotel.

    (similar to a convention services manager)

  2. Coordination of the processional, ceremony and recessional line up and music order will be required for all ceremonies.
  3. Generate banquet event orders, room diagrams and banquet checks for customer review, signature and distribution throughout appropriate hotel departments to communicate arrangements within the hotel and to ensure the success of each program.
  • Ensure system’s profiles are up-to-date for catering revenues booked and forecasted.
  • To be able to handle all details on wedding or social events from beginning to end and be able to handle all meetings for these events as well
  • Required to attend, service and supervise all events as booked or scheduled by the Wedding & Special Events Sales Manager
  • To answer telephone inquires about space availability for the hotel’s meeting space and locations in the absence of the Wedding & Special Events Sales Manager
  • Referral of vendors to include ministers, photographers, entertainment, florists, cake designers, additional equipment needs, etc.
  • These skills include
  • Knowledge of computers
  • Typing ability
  • Telephone experience
  • Ability to communicate and listen well
  • Patience, professionalism, and strong organizational skills, as well as attention to detail
  • Consistency, salesmanship, and ability to work as a team
  • Ability to multi task and problem solve in stressful situations




  1. To comply with The Davenport Hotel’s standard policies, procedures and programs.
  2. Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests.
  3. To work in a manner that ensures your own safety and the safety of others.


Work Schedule


  • Office hours are Tuesday through Saturdays 8:30AM – 5:00PM.. Office hours and days must be flexible for a limited amount of evening appointments, rehearsal and events.
  • All Saturday (or Sunday) time schedules will be dependant upon the event agenda, set up and tear down requirements.
  • Evenings and additional weekend representation will be required as group size, details or profile warrants

Compensation: $40-45k


About This Employer

The Davenport Hotels

10 South Post Street

Spokane, WA 99201

Telephone (509) 455-8888

The Davenport Hotels

"We hope to so well please our guests that they will be glad they came, sorry to leave, and eager to return." – Louis Davenport, 1914

World-class service, sublime surroundings and luxury within reach are all things you’ll find within the Davenport Hotels. The Historic Davenport Hotel is a landmark in itself. With soaring architecture and a rich history that dates back to 1914, it has earned the reputation as Spokane’s grandest hotel. Nearby The Davenport TowerThe Davenport Lusso and The Davenport Grand Hotel combine to form an elegant union of new and historic, leisure and business hotels located right in the heart of downtown Spokane, Washington. It’s a collection that runs the gamut from classic to contemporary, full-size to boutique, and historic to modern. Guests can also enjoy luxurious spa, wedding and business facilities as well as some of the best dining in Spokane.