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Night Manager

posted January 8, 2017

The Adolphus Hotel
Dallas, TX
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Night Manager
521992 l

About This Job

Overview: Night Manager provides support, guidance and leadership to the overnight team while providing a warm and gracious experience for our guests.  

Responsibilities:

  • Communicates effectively and genuinely with guests, team members and other departments.
  • Maintains attentive, friendly courteous and efficient hospitality at the front desk.
  • Responds to all guest requests in an attentive, efficient, and courteous manner.
  • Manages and supervises the functional areas of guest registration, bell and door services, Telephones and Night Audit
  • Directly oversees the night audit team supervises all overnight hotel staff
  • Responsible for hiring, training and development, performance evaluations and counseling of all Night Audit staff.
  • Responsible for scheduling team members according to hotel needs and forecasted occupancy
  • Assists in the preparation of all reports relevant to daily revenues;
  • Balances and audits for accuracy all room and tax charges, cashier reports, credit card reports and house accounts;
  • Completes and transmits daily management and accounting reports and supporting documents; prepares various customer tracking reports necessary to ensure the accurate accounting of hotel revenues and expenses.
  • Responsible for resetting systems and involving technical support of necessary.
  • Maximizes hotel occupancy and revenue by managing and taking walk-in and last minute reservations, distressed passengers or overflow from other hotels.
  • Negotiates nightly rates and overbooking levels.
  • Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information;
  • Ability to perform all jobs when needed within the Front Desk area
  • Professionally deal with difficult situations/people, conflict solution skills, dealing with varied individuals of different educational levels.
  • Frequent inspections of the hotel meeting space, guestrooms and public space. 
  • Responds quickly to guest requests in a friendly but professional manner.  Consistently follows up to ensure guest satisfaction that meet and exceed our service standards.
  • Works closely with Security. Responds to emergency calls, assists security and calls Police if necessary. Responsible for the safety and security of hotel guests and team members during the night.
  • Responds to guest’s complaints, follows up on noise complaints and conducts in person wake up calls if necessary.
  • Trained and part of the hotel’s emergency response team.
  • Manages and records guest and team member incidents and accidents.
  • Fulfills Manager on Duty responsibilities during the night shift

JOB REQUIREMENTS:

  • Hospitality Degree/Certification preferred
  • Previous experience as a Night Audit/Front Office Supervisor/Management required
  • Must have a well-rounded understanding of all aspects of hotel operations
  • Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties
  • Must work well under pressure in a fast paced environment and handle conflicting priorities
  • Excellent written and verbal communication skills 
  • Strong computer skills, especially knowledge of Opera Property Management System, Microsoft Word and Excel
  • Must be a strong team player with proven leadership, development and delegating skills
  • Strong Financial and Math Skills 
  • Previous accounting experience an asset 
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About This Employer

The Adolphus Hotel

1321 Commerce Street

Dallas, TX 75202

Telephone (214) 742-8200

407 Room Hotel

www.hoteladolphus.com

The Elegant Splendor and Magnificence Of This Historic Downtown Dallas Hotel

Discover the grandeur of the past, where Lone-Star legend meets 4-Diamond luxury, at The Adolphus. As the cherished standard for luxury accommodations since St. Louis beer baron Adolphus Busch opened its doors in 1912, this baroque masterpiece stands today as the Grande Dame of downtown Dallas hotels.

Step inside and be swept away by our imperial European elegance. Amid regal Flemish tapestries and an ornately carved Victorian Steinway once owned by the Guggenheim family, you can sense the aura of the famous guests who have preceded you – from Queen Elizabeth II and the Vanderbilts to U2, Oscar de la Renta, and Babe Ruth. Become part of the legend at this storied Dallas luxury hotel, where today, every guest is treated like royalty.

  • Conveniently located in downtown Dallas, Texas, in the heart of the financial district
  • Steps from a vibrant and sophisticated district abounding in eclectic restaurants, and a short drive to fabulous shopping at the exclusive North Park Center
  • Just blocks from iconic Lone Star attractions such as the Sixth Floor Museum, Dealey Plaza, and the Texas Longhorn Cattle Drive Sculpture
  • Only 18 miles from Dallas/Fort Worth International Airport (DFW), and 7 miles from Dallas Love Field Airport (DAL)