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General Manager

posted February 9, 2017

Hyatt Place Indianapolis/Keystone
Indianapolis, IN
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About This Job

Overview

Crestline Hotels & Resorts is currently hiring for a General Manager. The ultimate mission of this role will be to provide guidance to one of Crestline’s multi-million dollar business units by providing strong leadership and unparalleled customer service initiatives.

Positioned as one of Crestline’s Key Business Unit Leaders, this is a phenomenal opportunity to:

  • Be given superior support from the Corporate level all the way from Operations, Sales & Marketing, Accounting, IT, and Human Resources

A strong predictor of success for the General Manager will be the ability to:

  • Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
  • Develop cohesion with direct reports and maximize each one’s potential
  • Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
  • Successfully interact with Hotel Ownership, all key leaders and staff across the hotel, as well as key corporate staff

Responsibilities

Key Accountabilities:

  • Strong focus and adherence to three of Crestline’s key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction – your ability to influence and increase these upon starting is key
  • Staff Optimization – develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days
  • Develop and get to know key players to include Hotel Ownership and Field/Corporate Staff within the first 30 days
  • Develop a positive relationship with all Sales staff to include onsite Sales as well as Regional Director of Sales and corporate Sales & Marketing Leadership – Crestline’s Sales group is very hands-on and dedicated to market share growth!

Qualifications

Experience/Education:

  • Bachelor’s degree plus at least two (2) years of related General Manager experience; or High school diploma or equivalent plus at least six (6) years of related experience; or any equivalent combination of education and experience that provides the above skills, knowledge and abilities
  • Must have solid General Manager experience
  • Computer skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
  • Experience with hotel information systems required

Preferred Skills and/or Education:

  • Hotel Experience
  • PMS and M3 system experience 
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About This Employer

Hyatt Place Indianapolis/Keystone

9104 Keystone Crossing

Indianapolis, IN 46240

Telephone (317) 843-0064

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About Us

Conveniently located next to Interstate 465, the hotel is just 20 minutes from downtown Indianapolis and 30 minutes from the Indianapolis International Airport. Hyatt Place Indianapolis/Keystone is located in the Keystone at the Crossing area, close to several upscale shopping malls as well many fine dining choices. Additionally, Hyatt Place Indianapolis/Keystone is ideally situated near the Indianapolis Children’s Museum, the Indianapolis Zoo and Lucas Oil Stadium.