Search 25,047 current hospitality jobs

Manager of Food and Beverage

posted June 16, 2017

Embassy Suites Charlotte Uptown
Charlotte, NC
Apply
476377 l

About This Job

PRIMARY RESPONSIBILITIES

Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

ESSENTIAL JOB FUNCTIONS

  • Plan and direct the functions of administration and planning of the Food & Beverage department to meet the daily needs of the operation.
  • Be a leader in all aspects – lead by example, by being proactive, by seizing all opportunities for growth both as leaders and departments.
  • Maintain a satisfactory SALT scores for F&B Experience.
  • Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub-departments such as room service, restaurants, banquets, kitchens, stewards, etc.
  • Monitor and, when necessary, develop and implement schedules for the operation of all restaurants and bars to achieve a profitable result.
  • Participate with the chef and restaurant managers in the creation and merchandising of attractive menu designs to attract a predetermined customer market.
  • Implement effective controls of food, beverage and labor costs among all sub-departments and monitor the food and beverage budget to ensure efficient operation and that expenditures stay within budget limitations, including achieving budgeted revenue and labor expenses.
  • Assist the departmental managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising, and promotions.  Maximize food and beverage department profitability.
  • Regularly review and evaluate the degree of customer satisfaction of the individual outlets, including banquet service, to recommend new operating and marketing policies whenever a change in demand, customer dissatisfaction, or a change in competitive environment requires such changes.  Investigate and resolve food quality and service complaints.
  • Develop, along with assistance from department heads, operating tools necessary and incidental to modern management principles such as budgeting, forecasting, purchase specifications, recipes, portion specifications, menu abstracts, food production control, job descriptions, etc.
  • Ensure compliance with all corporate policies and procedures that relate to food and beverage, as well as local, state, and federal laws and regulations.
  • Hire, train, supervise, develop, discipline and counsel all food and beverage management team members according to policies and procedures.
  • Participate in the development of the annual budget.  Develop short and long-term financial operating plans.
  • Attend mandatory meetings including divisional meetings, executive meetings, staff meetings, etc.
  • Participate in Manager of Duty coverage program, which may require occasional weekend stayovers.
  • Participate in community public relations for the hotel.
  • Operate traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.
  • Coordinate general cleaning tasks to adhere to health and safety standards.
  • Perform in the capacity of any position supervised.
  • Demonstrate positive leadership characteristics which inspire team members to meet and exceed
  • Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. 
  • Continuously evaluate the performance and encourage improvement of the associates in the food and beverage department. Plan and administer a training and development program within the department which will provide well trained associate at all levels. 
  • Communicate both verbally and in writing to provide clear direction to staff. 
  • Order and purchase equipment and supplies.
  • Complete any other duties as assigned by Management.
     

QUALIFICATIONS
Education and Experience

  • High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.
    OR
  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.
    Skills and Knowledge
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
  • Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

PHYSICAL DEMANDS

  • Exert physical effort in lifting/transporting between 10 and 50 pounds.
  • Push/pull carts and other equipment up to 250 pounds.
  • Endure various physical movements throughout the work areas.
  • Reach 6 inches/feet.
  • Must be able to stand and exert well paced mobility for up to 8-hours in length.
  • Satisfactorily communicate with guests, management and co-workers to their understanding.

Work environment - Main Kitchen, Bistro, Restaurant, Banquet facilities, Boardroom, Kitchen, Stewarding areas. Job involves working under variable temperature conditions and noise levels, in both outdoor and indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, and chemicals.

Apply

About This Employer

Embassy Suites Charlotte Uptown

401 E. Martin Luther King Jr. Blvd.

Charlotte, NC 28202

Telephone (704) 940-2517

250 Room All Suite

embassysuites3.hilton.com

Follow us:

Managed by

AT A GLANCE

Opening March 2017

The Embassy Suites by Hilton Charlotte Uptown hotel is located across from the Charlotte Convention Center and the NASCAR Hall of Fame. Just a short walk to Bank of America, Wells Fargo, Time Warner Cable Arena and Bank of America Stadium, our sleek and modern hotel is also easily accessible to EpiCentre shops, restaurants and nightlife, and the Lynx Light Rail, allowing quick movement around Charlotte.

Feel at home in a stylish suite with an open living area, kitchenette and modern amenities like complimentary WiFi, a 42-inch HDTV and ergonomic workspace. If you would like a little more space, upgraded rooms offer better views and a sofa sleeper. For an opulent experience, on the 10th floor we offer a suite that includes an in-suite bar, large seating area, dining area and incredible views of Uptown Charlotte.

Start your morning with our free made-to-order breakfast before a day of work or sightseeing. Unwind with drinks and light snacks at the complimentary Evening Reception* in our ultramodern lounge. With a saltwater indoor pool, outdoor terrace, well-equipped fitness center, and a Starbucks® coffee shop, it’s easy to relax and re-energize at our beautiful Uptown Charlotte hotel.

Host an event in one of our meeting rooms with staff on-hand to coordinate and assist. The Embassy Suites Charlotte Uptown hotel is a great option for small and larger meetings, offering a boardroom and Grand Ballroom.