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The Front Desk Agents contributes to the smooth and efficient running of the front desk and delivers the brand promise plus provides exceptional guest service at all times.
The Guest Care Supervisor with coordination of front office activities of hotel and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by providing Excellent service to our guests
The Night Auditors are responsible for performing close of day scenarios for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; and to posting accounts.
The Sales Manager is to sell facilities, services, and staff of the Hotel in accordance with the facilities business/marketing plans in order to meet or exceed budgeted sales department room night and revenue goals.
The Controller is to provide the General Manager, and all Department Heads with accurate, timely, and relevant financial data which will increase the management effectiveness for each department.