May 15, 2024
151 Berkley Plaza
Kansas City,
MO
64120
JOB DESCRIPTION The General Manager is responsible for the successful operation and administration of all hotel departments, including: Front Office, Housekeeping, Food and Beverage, Banquets, Sales & Marketing, and Engineering. The General Manager is responsible for the overall guest experience and financial accuracy of the Hotel to include supervision, training, coaching, motivation, and policy implementation. The General Manager must ensure an awareness of all departments throughout the Hotel; ensuring a consistent focus on providing an exceptional experience to every guest while maximizing department profitability at the same time. JOB RESPONSIBILITIES Work collaboratively with managers and supervisors to meet or exceed the hotel’s financial budget and guest service goals Work closely with managers and supervisors to develop them both personally and professionally Establish consistent operating procedures and ensure they are followed Motivate the hotel staff to maintain a productive, positive and safe work environment. Ensure that all employees consistently comply with all Fire Department Safety codes and OSHA guidelines Responsible for the appropriate scheduling of hotel staff to ensure guest needs while ensuring labor budgets are withheld Responsible for all property based Human Resources and accounting functions, including monthly forecasting and reporting, cash flow and annual budget writing Assist in the development of the annual marketing plan & budget by developing strategies to increase occupancy and revenue Participate in weekly revenue management and sales strategies calls Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department Conduct daily stand-up meetings with management/staff to ensure employees are informed Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis Ensure that an accurate inventory is completed for housekeeping and front office amenities and supplies, standard guest room items, linen, food and beverage items, etc Work with engineering to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and are part of an effective preventative maintenance program Keep abreast of the competition, local events, and hospitality trends Maintain a flexible schedule that can work any shift and assist with staff coverage in the instance of call-offs Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor JOB QUALIFICATIONS College degree and five years of related experience in hotel operations Strong verbal and written communication skills Significant attention to detail Complete understanding of profitability and budget goals Computer skills required – experience with Hotel information systems required
The Director of Sales is responsible for the daily sales efforts as well as for the overall positioning of the hotel, brand communication and the development of customers for the property including, rooms, dining outlets, and events. In addition, they are responsible for rental revenue, yield strategies, implementation, market performance and meeting budget, forecast, and optimal business mix targets. Strategies will include pricing, status, direct sales, market mix, marketing, and public relations. Must have a dynamic leadership style, possess excellent communication and decision-making skills and an astute business acumen. Job Responsibilities Prepares Sales Reports and Annual Sales & Marketing Plan Creates effective Sales Programs that will increase awareness and positive perception of the Hotel, its activities, culinary services, and personnel Ability to access, understand and accurately input information using a moderately complex computer system Assist General Manager in preparation of the marketing, advertising, sales plans, programs and annual budget; manages within approved plans and budgets Develop rates, group sales deployment strategies through review of competitive data, demand analysis and mix management Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations Ability to stand and move throughout the hotel property and continuously perform essential job functions Develop awareness and reputation of the hotel and the brand in the local community Direct and manage all group, transient, and banquet sales activities to maximize revenue for the hotel Prepare, implement and compile data for the strategic sales plan, monthly reports, annual goals, sales and marketing budget, forecasts and other reports as directed/required Perform other duties as assigned Job Qualifications Previous Director of Sales experience preferred Previous Hotel Sales experience required Knowledge of travel industry, current market trends and economic factors Extensive skill in development and delivery of sales presentations Proven track record in prospecting for new business and savvy at closing the deal Must be able to make quick decisions and work in a hectic and diverse work environment Strong ability to prioritize, organize, and manage competing priorities Possess well-developed leadership and problem-solving skills Must be able to build and maintain business relationships Excellent/Above-average reading, writing, and oral proficiency in the English language required. Salary range of $85,000 to $95,000 per year.
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