Jobs at Renaissance Toledo Downtown Hotel

• At-Your-Service Agent (Guest Services)

  The smiling face of hospitality...front and center

  At-Your-Service Agents are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience.  Serving as a brand liaison, At-Your-Service Agents are engaging, attentive, service-oriented, and take a creative approach to problem solving.  The primary responsibility of a At-Your-Service Agent is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

• Social Catering Sales Manager (Sales & Marketing)

  Sales Event Meeting Managers are the energetic, positive, tenacious, and competitive force behind hotel revenue generation.  Responsible for actively soliciting new business, negotiating contracts, communicating client needs, and engaging repeat business, Sales Managers must employ varied sales strategies to reach aggressive goals.  The primary role of a Sales Event Meeting Manager is to identify prospective clientele, effectively negotiate and sell a complete solution, support client needs throughout the process, and book repeat business by exceeding client expectations.

• Front Desk Associate (Guest Services)

  the smiling face of hospitality...front and center

  Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience.  Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving.  The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

• Kitchen Supervisor (Chefs/Kitchen)

  The Kitchen Supervisor will oversee kitchen operations, create an innovative menu, and prepare or coordinate the preparation of food ordered by patrons.

• Club Lounge Attendant (PM) (Guest Services)

  First Hospitality is a best-in-class hospitality management, investment, and development company.  First Hospitality is a certified Great Place to Work (July 2023 – July 2024).  We believe this is because of our strong commitment to you and our guests.

• Banquet Houseman/Set-Up (Catering/Banquet)

  Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

• Room Attendant (Housekeeping)

  fresh, clean, and styled to impress

  Room Attendants make a long-lasting impression and greatly influence the total guest experience.  Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home.  Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return.  The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.

• Banquet Line Cook (Chefs/Kitchen)

  Line cooks are essential to delivering a high-quality, consistent guest dining experience.  Working with guidance from the Executive Chef and Sous Chef, Line Cooks execute food preparation and presentation methods to create Instagram-worthy food presentations.  The primary role of a Line Cook is to practice all safe food-handling methods, accurately and consistently prepare food, adapt to guest requests for modifications, and work quickly and efficiently to meet service time expectations.

• Banquet Server (Catering/Banquet)

  Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

• Line Cook (AM) (Chefs/Kitchen)

  Line cooks are essential to delivering a high-quality, consistent guest dining experience.  Working with guidance from the Executive Chef and Sous Chef, Line Cooks execute food preparation and presentation methods to create Instagram-worthy food presentations.  The primary role of a Line Cook is to practice all safe food-handling methods, accurately and consistently prepare food, adapt to guest requests for modifications, and work quickly and efficiently to meet service time expectations.

• Front Office Manager (Guest Services)

  The Guest Service Manager leads the hotel’s front desk and guest services team.  Guest Service Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience.  As the team leader, Guest Service Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior.  The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.

• Banquet Captain (Catering/Banquet)

  The Banquet Captain will work closely with the Hotel's Food and Beverage Department, both front-of-house and back-of-house. This position leads & services banquet functions for the hotel. Responsible for leading the banquet team during banquet functions to ensure positive customer experience. 

Apply for these jobs at https://www.hospitalityonline.com/renaissance-toledo/jobs