May 11, 2024
1220 N. Market Street
Wilmington,
DE
19801
A good-natured service means doing whatever it takes to keep our guests happy and feeling a sense of security while they are in our care. And we are on the hunt for an Overnight Supervisor to do just that. Assist with maintaining the safety and security of the hotels guests, associates and assets stay at top-of-mind in this critical role. This job is all how about how you react, or just as important, dont react, in strenuous circumstances. Its about managing the situation with professionalism, reasonable thinking. This will also include helping with any guest room maintenance issues, cleanliness, and supporting the front desk operation overnight, as needed.
Primarily responsible for the overall maintenance of the hotels building and grounds and for the operation of its equipment and mechanical/electrical systems. Key responsibilities include keeping all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel and completing maintenance work orders from all departments on a timely basis by following hotels standard operating procedures.
Responsible for cleaning and maintaining the guest rooms areas according to company procedures and at a level that meets or exceeds company standards.
Checking people in and out. Its a no brainer, right? Often the first impression, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guests request with prompt courtesy. As a Front Desk Agent, youll have many opportunities to brighten someones day.
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality.
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