The Guest Service Representative / Front Desk Agent at Encore Hospitality is the primary point of contact for guests upon arrival and throughout their stay. This role involves managing check-ins and check-outs, addressing guest inquiries, handling reservations, and providing exceptional customer service to ensure a positive guest experience. The Guest Service Representative is crucial in creating a welcoming atmosphere and addressing any issues or special requests that may arise.
The Food & Beverage Supervisor at Encore Hospitality is responsible for overseeing the daily operations of the food and beverage outlets within the hotel. This role involves supervising staff, ensuring excellent service standards, managing inventory, and maintaining a high level of guest satisfaction. The Food & Beverage Supervisor plays a key role in delivering an exceptional dining experience and ensuring smooth and efficient service operations.