Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Implement appropriate booking strategies to ensure that all parties are appropriately accommodated, and work with housekeeping and the reservations department regarding the distribution and status of guest rooms.
Manage front desk operations according to brand/hotel and sustainability standards, ensuring a guest friendly atmosphere and effective supervision of associates.
Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.
Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.
Set up, deliver, and retrieve food and beverage orders to/from guest rooms and hospitality suites in accordance with established guest service and sustainability standards.