Jobs at DoubleTree by Hilton New York Midtown Fifth Ave

• Assistant Front Office Manager (Guest Services)

  The Assistant Front Office Manager's main purpose is to ensure the front desk's smooth operation. To be responsible for directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager. To direct the Front Office operation

  JOB DUTIES: Assist the Front Office Manager in setting up the Front Office training tools, standards and procedures, and training plans as a guideline for the Front Office Operation. To assist the Front Office Manager in supervising, organizing, directing, and coordinating the Front Office staff and activities. Assist the Front Office Manager in evaluating levels of Guest satisfaction and monitoring trends, focusing on continuous improvement. Ensure regular and VIP guests are recognized, that the Front Office department operates with a sales attitude, and that the hotel brand's loyalty scheme is promoted. Conduct daily inspections and assist in maintaining proper protocols.  Ensure that Front Office Agents perform their daily duties according to required standards. Monitor the appearance, standards, and performance of the Front Office Team Members, emphasizing training and teamwork. Ensure Team Members have current knowledge of hotel products, services, pricing, policies, and understanding of the local area and area. Motivate and celebrate Team Member Success. Maintain procedures for the security of guests, hotel property, and emergency procedures. Analyze, generate reports, and communicate information to employees and appropriate departments. Assist in achieving budgeted revenues and expenses and maximize room department profitability. Investigate deviations from the budget and take immediate corrective action. Authorize accepting credit cards, cash paid-outs, and refunds based on established procedures. Monitor and control guest’s credit status to ensure that payment is collectible and received on time. Perform regular follow-ups for pending payments to ensure that they are collected. Know about hotel property, amenities, area attractions, and transportation. Fulfill the Manager on Duty shifts if required. Provide a professional image at all times through appearance and dress.

• Area Director of Business Travel (Sales & Marketing)

  Elevate your career as an Area Director of Business Travel for NYC Midtown Hilton Brand properties. We seek a dynamic hotel sales professional to drive unparalleled growth! Join our team as an Area Director of Business Travel and take our sales efforts to new heights!

  The Area Director of Business Travel will report to the Area Director of Sales and Marketing.  Primary responsibilities include soliciting accounts to produce individual corporate transient travel. Duties and expectations are included but not limited to the following areas:

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