September 22, 2020
480 North Gulph Road
King of Prussia, PA 19406
Assists in supervising all front office personnel and ensures proper completion of all front office duties. Direct and coordinates the activities of the front desk, reservations, guest services, bellman and telephone areas. Prepares monthly reports and may help prepare a budget for the Front Office Department.
The Front Desk Agent at the Sheraton Valley Forge Hotel greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.