Jobs at Global Reservation Sales and Customer Care Center Omaha

• Product Manager 1 (Technology/IT)

  This opportunity is part of Customer Engagement Center (CEC) Product Channel Team focused on solutions where our vision is to develop technology that delights and enables our associates to effectively support our customers. We are seeking a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice Response) and Omni Channel routing, coupled with experience in Natural Language Understanding (NLU) and conversational voice technology. The ideal candidate will possess an understanding of customer experience (CX) principles and will excel in configuring engagement channels to optimize user interactions. They will create business requirements, technical solution definitions, as well as business case artifacts to support the funding and implementation. This position will provide direction for the CEC IVR and application architecture design. They will coordinate with Corporate IT Plan & Build partners to ensure the procurement, design, build, & deployment. This role is cross functional and will support the adoption and modifications of the CEC IVR within the business function. This specifically includes identifying efficiencies and opportunities to support key business initiatives and then translating the design into business requirements.

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