Jobs at Grand Hyatt Grand Cayman Resort & Spa

• Rooms Front of House Supervisor- Overnight (Guest Services)

  As the Overnight Front Office Supervisor, you will be responsible for supervising the overnight operations of the Front Office, including the nightly audit process, in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay.  

• Quality & Training Manager (Operations)

  The Quality & Training Manager plays a pivotal role in maintaining and elevating service excellence across all departments at Grand Hyatt Grand Cayman. This position is responsible for developing, implementing, and sustaining quality assurance programs and training initiatives aligned with Hyatt brand standards, Forbes Five-Star criteria, and the resort’s commitment to delivering exceptional guest experiences.

• Purchasing & Cost Control Manager (Finance/Accounting)

  All hotel purchasing activities include ordering, receiving, storing, and distributing goods in line with brand standards and operating procedures. Maintains an approved vendor list to ensure quality and value. Manages all major Food, Beverage, and Retail inventories, ensuring accurate controls and consistent stock levels. Monitors costs, analyzes consumption, supports month-end inventory processes, and drives cost-efficient operations without compromising guest experience.

• Engineering - Pool & Water Feature Technician (Engineering/Maintenance)

  Are you ready to take your career in hotel engineering to the Grand level!  At the Grand Hyatt we are looking for individuals to be part of our future engineering team.  You will be part of the most anticipated resort opening on Grand Cayman in years. 

• Engineering - Electrician (Engineering/Maintenance)

  Are you ready to take your career in hotel engineering to the Grand level!  At the Grand Hyatt we are looking for individuals to be part of our future engineering team.  You will be part of the most anticipated resort opening on Grand Cayman in years. 

• Pool & Beach Attendant (Recreation/Entertainment)

  The Pool & Beach Attendant will deliver exceptional guest experiences at pool, beach, and recreation areas by anticipating needs, maintaining pristine environments, ensuring safety, and promoting resort activities with professionalism, efficiency, and outstanding customer service.

• Licensed Massage Therapist (Spa)

  At MERA Elemental Spa, we believe in the profound healing power of intuitive touch and wholehearted service. Our mission is to create a sanctuary where every treatment is guided not only by technique, but by deep listening—to the body, the spirit, and the unspoken needs of each guest. The Licensed Massage Therapist delivers exceptional massage and body treatments tailored to each guest’s unique needs. This role requires advanced knowledge of multiple modalities, a commitment to professionalism, and a deep passion for health and wellness.

• Spa Concierge (Spa)

  The Spa Concierge plays a central role in providing seamless, gracious, and anticipatory service to every guest of the spa. This position is responsible for booking and confirming appointments, greeting and escorting guests, delivering accurate information regarding spa services and products, and assisting in the overall daily operation of the spa. The Spa Concierge serves as a welcoming face and voice of the Spa and sets the tone for a guest’s entire experience.

• Director of Owner Relations (Operations)

  Job Summary:The Director of Owner Relations is responsible for overseeing the daily operations of the hotel-managed residences, ensuring an exceptional level of personalized service to Residence owners and guests while protecting the property’s operational, financial, and brand standards. This leadership role works in coordination with resort’s operations and accounting team to guarantee a seamless luxury residential experience. Key Responsibilities: 1. Serve as the primary liaison for residence owners, addressing inquiries, concerns, and requests promptly and professionally. 2. Deliver the highest level of personalized service, proactively anticipating owners’ needs to enhance satisfaction and retention. 3. Partner with the Reservations Team to allocate units for residence owners in accordance with the Residences Management Agreement. 4. Collaborate with the Accounting Team to ensure accurate billing, timely statements, and clear communication with owners on financial matters. 5. Collaborate with the hotel’s executive committee and department heads to ensure cohesive operations and shared services. 6. Enforce residential policies and procedures to maintain property standards, safety, and security. 7. Monitor and manage the financial performance of the residences, including operating budgets, expense control, and strata billing (where applicable). 8. Coordinate and support residential events, social gatherings, and community-building initiatives. 9. Oversee and resolve property maintenance issues in collaboration with Engineering and Housekeeping to maintain the highest standards of upkeep. 10. Maintain accurate homeowner records, service logs, and confidential documentation. 11. Ensure compliance with local regulations, health and safety standards, and hotel brand guidelines. Education & Experience: 1. Minimum 2 years’ experience as Director of Residences, Residences Manager or a comparable leadership role within a luxury or lifestyle hotel/resort.  2. Strong understanding of hotel operations at management level, with demonstrated proficiency in Front Office and Reservations operations 3. Strong understanding of Forbes/ AAA standards is mandatory.  4. Must be able to work with and understand financial information and data, and basic arithmetic functions.  5. In depth understanding of Opera and reservations platforms is a must. Knowledge of Owner Relations is preferred. 6. Must be proficient in Windows Operating Systems, Company approved spreadsheets and word processing.  7. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.  8. Flexible schedule, able to work evenings, weekends, and holidays when needed.  

• Accounting Clerk (Finance/Accounting)

  Join our world class luxury resort and spa in the stunning Cayman Islands, where every Grand Hyatt is a destination in itself, offering exceptional dining, elegant event spaces, and a refined guest experience.Job SummaryThe Accounting Clerk is responsible for the accounts payable, accounts receivable, Income Auditor, Payable as well functions as well as General Cashier at the hotel, as applicable; ensuring invoices are received and/or processed on a timely basis, responsible for handling all the hotel deposits in accordance with Hyatt Standards. In addition, The Accounting Clerk also assists the Property leaders with the administration of the accounting area, including Accounts Payable, Human Resources and Payroll.Education & Experience• Minimum of 1–2 years of relevant accounting or clerical experience, preferably within a hospitality or hotel environment.• High School diploma or equivalent required.• College course work in related field helpful.• Experience in a hotel or a related field preferred.• Ability to focus on details and resolve numerical problems,• Ability to communicate (written & verbal) in English with guest, management, and employees.• High level of customer service skills a plus.• Prioritize, organize, and follow up, maintain confidentiality of pertinent hotel data.• The ideal candidate must understand and operate Excel and other computer programs with ease.• Supervisory Experience: No supervisory experience.• License or Certification: NoneJob Duties & Responsibilities• Approach all encounters with guests and employees in a friendly, service-oriented manner.• Maintain regular attendance in compliance with Hyatt standards, as required by• scheduling which will vary according to the needs of the hotel.• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working as per Hyatt standards.• Always comply with Hyatt standards and regulations to encourage safe and efficient hotel operations.• Ensure hotel billing is processed and mailed in a timely fashion.• Make phone calls to all new billings and outstanding accounts to keep Accounts Receivable Aging in line with the property Accounting LSOP’s.• Generate an aging report as directed by the property/Corporate Office.• Maintain a filing system for direct billing.• As directed by department leaders, assist the Property Accountant with Accounts Receivable team.• Assist the Property Accountant with the administration of Accounts Payable including processing invoices for payment and maintenance of the checkbook accounting system.• Participate in credit meetings and give status of accounts if needed.• Assist the Property Accountant with the administration of Human Resources issues, including processing payroll administration and distribution of paychecks.• Assist with other accounting duties as directed by the department leaders.• Assist with filing of Accounting Paperwork.• Interacting and occasionally having unsupervised contact with guests and/or colleagues• Access and control to sensitive areas in the hotel premises, including bank reconciliation and proprietary financials.• Appropriately handle and manage confidential information including proprietary and trade secret information and access to information technology systems.• Secure and archive required payroll records for the appropriate length of time per state, federal, and company guidelines.• Secure and archive required payroll records for the appropriate length of time per state, federal, and company guidelines.• Handle inquiries and provide information to employees and managers/supervisors on payroll matters, tax issues, benefit plans, and collective bargaining agreement provisions.• Complete batch adjustments to payroll.• Adjust basic settings in time clock system (e.g., employee schedule, time clock restrictions) and correct punches.• Input employee total sales and tips into payroll system.Assists Management• Assist management in preparing payroll of hourly employees (e.g., ensure accuracy, adjustments, and distribution).Working with Others• Support all co-workers and treat them with dignity and respect.• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.• Develop and maintain positive and productive working relationships with other employees and departments.• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.Physical Tasks• Enter and locate work-related information using computers and/or point of sale systems.• Move, lift, carry, pull, and place objects weighing less than or equal to 10 pounds without assistance.General Finance and Accounting• Audit statistical, financial, accounting, auditing, or payroll reports and tables.• Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.Additional Responsibilities• Attend operational departmental standups or meetings if required to share common information’s to the team.• Ensure compliance with company and hotel policies, including safety and operational standards.• Perform other duties as requested by the Director of Finance/Assistant Director of Finance.Working Conditions/EnvironmentThe following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

• Spa Director (Spa)

  The successful applicant will be responsible for the short and long-term planning and day-to-day operations of the hotel Spa. They will effectively plan and manage to achieve Guest, employee and owner satisfaction. Partner with Senior Management and staff to develop and recommend budget, marketing plans and objectives and manage within approved plans.RESPONSIBILITIES:1. Direct and supervise all Spa staff. Proactively develop recruitment strategies and activate appropriately with the support of Human Resources and Accounting Support. Promote teamwork, Associate motivation, and morale.2. Responsible for meeting budgeted profit goals, set and maintain budgeted revenues and expenses with assistance of Resort Manager and Director of Finance.3. Always comply with property standards and local regulations to encourage safe and efficient spa operations that is service oriented.4. Develop, implement and maintain operational procedures and systems with guidance from Resort Manager to assure operational consistency and efficiency. Ensure direct reports communicate and follow through on necessary objectives and policies.5. Responsible for “internal” and external marketing; expand existing customer base and generate referral business. Participate in trade shows, community events, and business partnership outreach.6. Provide, evaluate and update training of staff. Facilitate monthly meetings and represent department in hotel meetings as necessary.7. Effectively manage Spa payroll, departmental checkbook and prepare financial and managerial reports as required.8. Manage vendor relationships to ensure value purchasing and appropriate supply levels.9. Handle all guest requests in a friendly, efficient and courteous manner.10. Perform special projects and other responsibilities as assigned.11. Travel is required for meetings, training, conferences and task forces.REQUIREMENTS:1. A four-year college degree or equivalent experience.2. Minimum three years of employment as a Spa Director in a Luxury Spa. Preopening experience preferred.3. Advanced certification in spa therapies.4. Strong Microsoft Office skills including Word, Excel and Outlook a must. Proficiency in English a must.5. Must work well in stressful, high-pressure situations. Ability to multitask, efficient and well organized, and able meet deadlines.6. Energetic, enthusiastic and motivational.7. Strong organizational and leadership skills.8. Flexibility to work.9. Must be able to live and work in Cayman Islands.SALARY:Salary will be commensurate of experience. Benefits include health insurance, pension plan, and paid vacation in accordance with Cayman Islands Labour Laws.

• Pastry Chef (Chefs/Kitchen)

  The Pastry Chef is a senior leadership position responsible for the overall management and creative direction of the pastry and bakery department at Grand Hyatt Grand Cayman. This includes oversight/prepared of all dessert, bakery, chocolate, and showpiece production across all outlets and banquet operations. The Pastry Chef ensures consistent five-star quality, innovation, and efficiency, while leading, training, and inspiring the pastry team in alignment with the brand's luxury standards.

• Chef de Cuisine (Chefs/Kitchen)

  Join our world class luxury resort and spa in the stunning Cayman Islands, where every Grand Hyatt is a destination in itself, offering exceptional dining, elegant event spaces, and a refined guest experience.

• Housekeeping Manager (Housekeeping)

  The Housekeeping Manager is responsible for overseeing all housekeeping operations, ensuring the highest standards of cleanliness, safety, and guest satisfaction throughout the property.

• Finance Manager (Finance/Accounting)

  Job Specification: Finance ManagerDepartment: Finance and AccountingReports To: Assistant Director of FinanceJob Purpose:To oversee financial planning, analysis, and reporting to ensure accurate and timely decision-making that supports organizational goals. Responsible for maintaining compliance, optimizing financial performance, and driving cost efficiency across all operations.Job DescriptionJOB SUMMARY Manages the hotel’s day-to-day Accounting function, assisting the Director of Finance Assistant Director of Finance in providing financial leadership to the business and clear structure and direction to the Finance team. Primary responsibilities include preparation and analysis of the financial reports and reconciliations, internal and external reporting, budgeting/forecasting, audit and control, asset and liability reconciliation, working capital and cash control. CANDIDATE PROFILE  Education and Experience•    Associate’s degree and at least 3 years of related experience; or a bachelor’s degree and at least 1 year of related experience; or, at least 5 years of progressive experience in a hotel accounting field.•    Supervisory experience required.•    Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately.•    Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.•    Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the need.•    Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.•    Must be able to work with and understand financial information and data, and basic arithmetic functions.CORE WORK ACTIVITIESManaging Work, Projects, and Policies• Coordinates and implements accounting work and projects assigned.• Coordinates, implements and follows up Accounting SOP/Internal process audits for all areas of the property.• Generates and provides accurate and timely results in the form of reports, presentations, etc.• Analyzes information and evaluates results to choose the best solution and solve problems.• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.• Balances credit card ledgers.• Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.Maintaining Finance and Accounting Goals• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.• Develops specific goals and plans to prioritize, organize, and accomplish your work.• Submits reports in a timely manner, ensuring delivery deadlines.• Ensures profits and losses are documented accurately.• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.• Maintains a strong accounting and operational control environment to safeguard assets.• Completes period end function each period.• Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.Demonstrating and Applying Accounting Knowledge • Demonstrates knowledge of job-relevant issues, products, systems, and processes.• Demonstrates knowledge of return check procedures.• Demonstrates knowledge of the Gross Revenue Report.• Demonstrates knowledge and proficiency with write off procedures.• Demonstrates knowledge and proficiency with consolidated deposit procedures.• Uses computers and computer systems (including hardware and software) to program, develop financial spreadsheets, set up functions, enter data, or process information.• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.Leading Accounting Teams • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.• Motivates and provides a work environment where employees are productive.• Imposes deadlines and delegates tasks.• Provides an "open door policy" and is highly visible in areas of responsibility.• Understands how to manage in a culturally diverse work environment.• Manages the quality process in areas of customer service and employee satisfaction.Managing and Conducting Human Resource Activities• Supports the development, mentoring and training of employees.• Provides constructive coaching and counseling to employees.• Trains people on account of receivable posting techniques.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.• Demonstrates personal integrity.• Uses effective listening skills.• Demonstrates self-confidence, energy and enthusiasm.• Manages group or interpersonal conflict effectively.• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.• Manages time well and possesses strong organizational skills.• Presents ideas, expectations and information in a concise well-organized way.• Uses problem solving methodology for decision making and follow up.• Makes collections calls if necessary.Software knowledge requirements: 1.    Hotel PMS System 2.    Hotel POS System3.    Book4Time4.    Hotel Procurement System – Birchstreet

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