Photo of Courtyard by Marriott Boston Brookline, Brookline, MA

Guest Service Agent

Courtyard by Marriott Boston Brookline

40 Webster Street, Coolidge Corner
Brookline, MA 02446

188 Room Hotel
Gestionado Por HHM Hotels
Ahorrar

Tiempo Completo

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Publicado 20 De Marzo De 2024

Courtyard by Marriott Boston Brookline

WELCOME TO COURTYARD BOSTON BROOKLINE

Elevate your stay at our hotel in Brookline, Massachusetts

Courtyard Boston Brookline is the perfect location when exploring the local area, traveling for business or visiting an area hospital. Just moments from our doorstep, you'll find several of the city's most prominent destinations, such as Fenway Park, Harvard Medical School and Boston College as well as Dana Farber, Brigham & Women's and Boston Children's Hospitals. Retreat to the spacious comfort of our hotel rooms and suites, complete with complimentary Wi-Fi, mini-refrigerators, flat-panel TVs and iHomes. For a moment to unwind, step out onto our beautiful, outdoor patio for friendly conversations or a tranquil moment of solitude. Once you've worked up an appetite, make a visit to our on-site restaurant during breakfast or dinner for an array of delicious meals and beverages. Additionally, maintaining your workout regimen is a breeze, thanks to our heated, indoor pool and 24-hour fitness center. Whatever the reason for your travels, Courtyard Boston Brookline offers the touches for a successful stay.