Photo of Merriweather Lakehouse Hotel, Columbia, MD

Bell Staff

Merriweather Lakehouse Hotel

10209 Wincopin Circle
Columbia, MD 21044

212 Room Hotel

Medio Tiempo

Job overview

As a member of the Bellstaff, you will fill a vital role in ensuring guest satisfaction through assisting guests by carrying baggage to and from hotel rooms, disseminating information about the hotel’s facilities and room’s amenities, and coordinating certain aspects of guests’ arrivals and departures in order to maximize guest satisfaction.

The ideal candidate will: 

  • Be incredibly friendly, customer centric, love to smile and have knowledge of the hotel facilities, preferably have hotel experience
  • Welcomes guests upon drive-up arrival and when directing guests to their rooms.
  • Assists incoming and outgoing guests carrying baggage to and from their rooms; explains features of room to guest ensuring that all equipment is functioning properly; gives location of ice and vending machines; reviews safety procedures.
  • Is knowledgeable and informs guests of upcoming events/ functions in the hotel and in the surrounding area (including times, dates, and costs). Is very familiar with the area and provides guests with local directions in a courteous and accurate manner.
  • Ensures baggage is secured and tagged at guest request to store baggage.
  • Oversees the arrival of guest packages. Ensure they are all logged and delivered to the guest in a timely manner.  Responds to guest needs including delivery of guest mail/messages, left behind items and any other requests received from guests or Guest Services staff.
  • Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken.  Reports necessary complaints and issues to proper management. Follows up to ensure guest satisfaction.
  • Ensures the lobby, entrance, and drive-up areas are always presentable and free from trash, food, etc. and that furniture is in place.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Publicado 4 De Mayo De 2024

Merriweather Lakehouse Hotel

4-STAR ACCOMMODATIONS IN A LAKEFRONT SETTING

PREMIUM SUITES FOR ALL OCCASIONS

Penthouse and Presidential Suites can be had just about anywhere. We set out to create a premium experience that cannot be found anywhere else in the region. Whether you are entertaining family and friends, or gathering for business reasons, our premium Penthouse and Presidential suites will make all the difference.

AN ENCLAVE FOR MEETINGS & EVENTS

From corporate meetings, retreats, and holiday events to reunions and board meetings, our new event space can accommodate events of all sizes – indoors and outdoors!

And if exquisite catering is required, our creative culinary team will customize any of our menus to meet your needs.

INDULGE AT THE PEARL SPA WITH THE WELLNESS PASSPORT

Escape THE ordinary and restore the body, mind, and soul any day of the week.

Indulge at The Pearl Spa with four experiences designed to promote holistic self-care. THE wellness passport includes one mind-body movement or meditation class, a one-hour session in THE healing waters, one element experience session, and one 25-minute session in THE great abyss.

LAKESIDE DINING AT LĀK

Lāk serves up classic American tastes emphasizing an upscale dining experience. Closely partnering with Columbia’s local farm culture, Lāk’s culinary team prepares dishes from-scratch, concocting fresh, seasonal creations to satisfy every palate. Overlooking the Lake, the dining experience is memorably distinctive for locals and hotel guests alike, while Rookery Bar & Lounge serves up locally crafted brews, specialty seasonal cocktails and magnetic vibes in an awe-inspiring setting. Each morning, a roaring fire and plush seating welcomes guests to indulge in enticing house-made pastries and Lavazza coffee.