Photo of Wind Creek Chicago Southland, East Hazel Crest, IL

Soft Count Manager

Wind Creek Chicago Southland

17300 S. Halsted
East Hazel Crest, IL 60429

Hotel Casino
Gestionado Por Wind Creek Hospitality

Tiempo Completo


Job Overview

The Soft Count Manager reports to the Director of Finance and is responsible for the planning, organizing and managing all functions required to safeguard the assets of the casino and ensure that the gaming machine, kiosk, and table game drop and counts are performed and executed in accordance with established policies, procedures and gaming regulations. Must be self-motivated, detail orientated, and able to work successfully without a lot of supervision.


Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.  We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.  The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities
  • Directs staff in meeting and exceeding performance expectations by establishing and maintaining a positive work environment and effective team member relations
  • Responsible for compliance with all Illinois Gaming Board regulatory policies and procedures, cash handling procedures as related to the drop and count, overall responsibility for the drop and count room operations, including controlling expenses and budget performance
  • Prepares schedules for all subordinate positions according to company needs and approves or denies paid time off requests
  • Prepares supervisor evaluations and reviews count team member evaluations
  • Rotates assigned duties and observes staff performing normal job duties, offering positive and corrective feedback as needed
  • Monitors employees in order to assess training needs and coordinates training as needed
  • Evaluates team member performance to reward or deliver disciplinary/corrective counseling
  • Implements employee training programs for the department
  • Responsible for overall equipment procedures and maintenance including submitting maintenance work orders for repairs and modifications
  • Responsible for the administration of the supply level for the drop and count rooms
  • Completes operational paperwork, confirming compliance with approved accounting procedures and prepares daily paperwork for Audit department
  • Maintains general awareness of gaming operation at all times and complies with security policies and procedures in order to secure company assets
  • Exercises good problem solving and organization skills
  • Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

  • High School diploma or GED –required
  • Bachelor’s Degree in Related Field AND two (2) years Supervisory experience –required
    • OR Four (4) years’ experience in a Management position –required
    • OR Four (4) years’ experience in a Supervisory position with Wind Creek Hospitality –required
  • Five (5) years supervisory experience in a casino Count Room–required
  • Must be knowledgeable of the procedural and control requirements of the Cash Operations Manual, Illinois Gaming Board Minimum Internal Controls and Wind Creek Chicago Southland Internal Controls related to the drop and count of electronic gaming machines, ticket redemption kiosks, and table games
  • Must be proficient in Microsoft Word and Excel programs (a skills test may be administered)
  • Must possess good problem solving and organizational skills
  • Ability to work in a high pressure and fast paced environment
  • Exposure to casino related environmental factors including but not limited to excessive noise
  • Ability to adequately and successfully perform all aspects of this position, including lifting 50 pounds with no assistance
  • Demonstrated ability to communicate effectively both verbally and in writing
  • Willing to travel and participate in training as recommended or required
  • Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at  For internal employees, please submit your Internal Job Posting Form to your property’s Human Resources office.

Publicado 11 De Junio De 2024

Wind Creek Chicago Southland


Leading the industry as one of the fastest-growing casino resort brands, Wind Creek Hospitality has multiple properties located throughout the United States and the Caribbean—including Wind Creek Chicago Southland (slated to open in Fall 2024!).

Wind Creek Chicago Southland will be an entertainment enthusiast’s dream destination—providing Guests with world-class gaming experiences, an onsite hotel, dining, bars, an event facility, and more. With so much to do on property, there’s a wide array of departments to choose from.

We strive to not only provide a first-class experience to our Guests, but also to our Team Members. Wind Creek is a Purpose driven company and as such, we aspire to make a positive impact in the lives of people—including our Guests, our Community and most importantly, our Team Members.

Gambling Problem? Call 1-800-GAMBLER.

Privacy Policy

If you need reasonable accommodation to complete the online application, please contact the Employment Center at 708-787-8877 ext. 3984.

Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation.

© 2024 Wind Creek Hospitality. All rights reserved.