Photo of Bally’s Evansville, Evansville, IN

Shift Manager - Hotel

Bally’s Evansville

421 NW Riverside Drive
Evansville, IN 47708

243 Room Hotel Casino
Gestionado Por Bally’s Corporation
Ahorrar
Tiempo Completo

Description

Responsible for supervising Front Desk and Call Center staff. Supports, administers, and manages

operational goals and monitors achievements of performance and profit objectives.

  • Hires, trains, motivates, and evaluates team to ensure proper guidance and support for success.
  • Creates effective and efficient schedules to meet business demands while achieving guest satisfaction

    goals and controlling labor costs.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in

    accordance with company and department standards and programs. Ensures customer service

    standards are followed by all team members and addresses issues as they occur.

  • Answers inquiries pertaining to services and hotel policies. Resolve and report customer service

    complaints in accordance to company and department programs in a timely manner.

  • Work with the team to ensure daily responsibilities and standards are being reviewed and met. Shift

    checklists are being completed in an accurate and timely manner.

  • Work with other departments (Housekeeping, Player Development, Sales) to achieve the highest level

    of occupancy and guest satisfaction.

  • Effectively administers hotel rate strategy, yielding inventory, and rates within PMS and OTA sites.
  • Control room inventory to allow maximum availability. Monitor booking pace for correct forecasting

    and revenue maximization. Utilizes data to make decisions on rate and occupancy strategies.

  • Reviews team’s Shift Closing Reports and Cash drops. Ensures banks counts are accurate.
  • Conducts safety audits of the hotel and ensures that all team members are following proper safety.

    procedures. Addresses all unsafe conditions.

  • Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies,

    and procedures.

  • Must be able to stand and walk for prolonged periods of time (7+ hours).
  • Always follow the Company Service Standards model.
  • Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and

    weekends.

  • Other duties may be assigned at any time.
  • Publicado 20 De Junio De 2024

    Bally’s Evansville

    Bally’s Evansville offers 45,000 sq. feet of gaming space, 1,000 slot machines, 30 electronic and live tables, a sports book, 338 hotel rooms and suites, three restaurants, four bars, a live entertainment venue, and 50,000 sq. ft. of interior and exterior convention and event space.

    Bally’s Corporation is a global casino and interactive entertainment company, headquartered in Providence Rhode Island, with a growing omni-channel presence. It currently owns and manages 16 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

    The Bally’s (North America) Interactive family includes upstarts, legends, sharks, and even a primate or two. Bally’s digital division is a portfolio of top disruptor brands in sports betting, iGaming, free-to-play gaming, and poker. Bally’s (International Interactive) has been recognized as the most successful multi-brand casino and bingo operator in the world with brands that cater to audiences all across the globe.

    With 9,900 employees, the Company's casino operations include approximately 15,000 slot machines, 550 table games and 3,900 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 17 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".