Photo of Yaamava’ Resort & Casino at San Manuel, Highland, CA

Beverage Service Ambassador

Yaamava’ Resort & Casino at San Manuel

777 San Manuel Boulevard
Highland, CA 92346

Casino & Hotel
Ahorrar
Tiempo Completo

Under the direction of the Beverage Supervisor, the Beverage Service Ambassador will assist with all Front of House (FOH) beverage orders and sequence of service. The Beverage Service Ambassador will be responsible for electronic ordering transactions and organizational policies. In addition, they will monitor product accuracy; maintaining service standards throughout their shift. This position is primarily mobile, proactively visiting guests, providing direction and support to team members and ensuring superior guest service in accordance to department standards. Lastly, enforce the responsible sale and service of alcoholic beverages including implementing identification policies and alerting management of any problems with guest intoxication.

Essential Duties & Responsibilities

  • Performs electronic transactions such as beverage orders and credit card purchases.
  • Maintains visual presence on the casino floor and FOH bars at all times; answers questions and diffuses situations as needed.
  • Observes customer levels of intoxication at FOH bars and ensures that all guests have a safe and favorable experience.
  • Surveys all questionable identification and takes appropriate and necessary action
  • Monitors efficiency of casino floor layout and employee productivity.
  • Assists with training new Beverage Service Ambassadors.
  • Prepares bar assignments for all bar personnel during their assigned shift
  • Tracks and covers the floor during employee breaks.
  • Responds to guest complaints; alerts Supervisors of any urgent guest-related matters including complaints or over intoxication
  • Maintains current knowledge of the slot floor, table games and alcohol/beverage product mix.
  • Must have detailed knowledge of all property events, promotions and entertainment to accurately communicate these activities of the casino to customers and encourage participations.
  • Perform other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

  • High School Diploma or GED required
  • Minimum of two (2) years of experience in a bar/casino setting and/or in customer service required.
  • Experience working with electronic devices such as iPods and tablets.
  • Ability to communicate effectively with guests, team members and management, both verbally and in writing a must.
  • Must possess outstanding communication and interpersonal skills.
  • Ability to multi-task in a fast paced environment as required.
  • Must be comfortable working and speaking with the public.
  • Must have experience working under pressure while meeting deadlines and goals.
  • Ability to maintain a positive and professional demeanor under stressful situations.

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
  • Must have current T.I.P.S Certification.
  • Must be able to obtain and maintain a current Food Handlers Card within 90 days of employment.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Publicado 11 De Octubre De 2024

Yaamava’ Resort & Casino at San Manuel

Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.

Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.

The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.

The hotel is a 17-story tower with 432 guest rooms. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.

At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.

Click here to see why you’ll want to work on our Team

Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more. 

Our employees have the option to select the benefits that best support their lives and their wellness.