Photo of Yaamava’ Resort & Casino at San Manuel, Highland, CA

Lead Retail Sales Associate

Yaamava’ Resort & Casino at San Manuel

777 San Manuel Boulevard
Highland, CA 92346

Casino & Hotel
Ahorrar
Tiempo Completo

The Lead Retail Sales Associate thrives on change and is a risk-taker who is highly motivated to make a difference. This position models and leads strategic, catered, and best in class selling behaviors, and assists with maintaining operational excellence for the Retail Department. The Lead Retail Sales Associate works side by side with fellow team members to ensure a memorable guest experience is always provided. Come grow with us to drive positive performance results and help to cultivate our winning team.

Essential Duties & Responsibilities

1. Assists the Retail Supervisor in training Retail Sales Associates to achieving sales goals: leads by example and works along-side store team while modeling service and selling expectations; oversee business/operational expectations when Supervisor is unavailable.

2. Responsible for assisting and overseeing Point of Sales transactions and confirms accuracy of all Point of Sales activities.  Responsible to closeout registers of Retail team members at end of each shift.  Communicates variance issues and submits discrepancies to Accounting in designated time-frame. 

3. Models and improves accurate store operations to optimize productivity and ensure compliance with all Department and enterprise policies and procedures, visual merchandising standards and product flow efficiency, to create an elevated guest experience.

4. Maintains store cleanliness and health and safety measures.

5. Conducts pre-shift huddles to ensure high level of communication throughout team.

6. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

  • High School diploma or GED required.
  • Minimum of two (2) years of customer service experience required. Experience within the retail industry strongly preferred.
  • Previous leadership experience preferred.
  • Excellent organizational, verbal, interpersonal and ability to communicate effectively with guests, team members and management.
  • Must have the ability to meet or exceed sales, guest service standards.
  • Must be comfortable working and speaking with the public.
  • Must have basic computer skills in Microsoft Word, Excel and Outlook.
  • Ability to maintain a positive and professional demeanor under stressful situations.

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Yaamava’ Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Publicado 11 De Septiembre De 2024

Yaamava’ Resort & Casino at San Manuel

Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.

Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.

The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.

The hotel is a 17-story tower with 432 guest rooms. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.

At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.

Click here to see why you’ll want to work on our Team

Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more. 

Our employees have the option to select the benefits that best support their lives and their wellness.