Under the direction of the Supervisor, Entertainment, the Entertainment Representative is responsible for selling tickets for entertainment company events. Entertainment Representatives are also responsible for daily sales and stocking of supplies, maintenance, and accuracy of sales, working the entertainment venues, will-call, and in house events. They are also responsible for consistently providing our guests with world-class quality service by exceeding guests’ expectations.
1. Sales for entry into all entertainment venues with cover charge via POS station. Issues wristbands, as needed, at all entertainment venues and events.
2. Provides up to date and accurate information regarding event tickets/entertainment venues. Accurately processes sales purchased with Earned Rewards/credit card/cash. Obtains signatures or gives proper change as needed.
3. Promotes/issues the Player’s Club card.
4. Assists all entertainment venue counts and line control.
5. Assists with monitoring back of house areas and artist hospitality. Participates with event set up and breakdown.
6. Exceeds customer expectations and remains passionate about service improvements.
7. Monitors and keeps work area clean and safe.
8. Assists with artist if required to sell artist merchandise.
9. Performs other duties as assigned to support the efficient operation of the department.
High School Diploma or GED required.
Minimum six (6) months guest services or cash handling experience required.
Must be able to multi-task effectively and handle a high volume of monetary transactions, error free.
Intermediate experience in Word and Excel preferred.
Must be able to clearly speak, read and write in English language.
Must maintain good personal grooming habits and carry self in a professional business manner.
Maintain the passion necessary to execute world-class service to every guest.
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Yaamava’ Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.
Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.
The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.
The hotel is a 17-story tower with 432 guest rooms. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.
At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.
Click here to see why you’ll want to work on our Team
Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more.