Under the direction of the Cage Operations Manager, the Cage Operations Supervisor is responsible for the overall supervision of the Senior Cashiers, Line Cashiers, and Cage Support Cashiers. The Cage Operations Supervisor carries out supervisory responsibilities in accordance with the enterprise’s policies and all applicable laws, while championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.
1. Maintains security and accountability of enterprise funds. Responsible for San Manuel assets within the designated cages on an assigned shift. Ensures accuracy of all documents submitted by subordinate personnel. Conducts investigation of any overage/shortage error and makes necessary corrections where applicable. Completes discrepancy reports for Cage Operations Management, summarizing results of investigations and actions taken, if any.
2. Verifies various types of payouts. Supervises Cage Cashiers to ensure compliance with policies and procedures. Informs Cashiers of changes in regards to policies and procedures. Adheres strictly to all Gaming regulations. Conducts daily uniform inspections. Attends bi-annual Title 31 training class. Maintains Title 31 compliance.
3. Provides excellent Customer Service and presents and conducts his/herself in a professional manner at all times, maintaining a high level of respect for customer, co-workers, management, and San Manuel. Provides an orderly and positive working environment, with emphasis on open communication. Attends and responds to initial customer concerns.
4. Coordinates with outside companies for maintenance of enterprise-owned machinery and other equipment. Operates all computer-related equipment as well as a ten-key adding machine.
5. Prepares staffing schedules for the Cashiers. Approves days off, vacations and personal days. Follows-up with paperwork to management. Monitors overtime, excessive tardiness/absenteeism of Cage Operations Cashiers. Sends Cashiers home early when justifiable, so as to offset overtime.
6. Prepares and conducts team member meetings. Schedules and conducts monthly one on one meetings with subordinates. Prepares bi-annual performance evaluations and reviews. Approves and makes recommendations for subordinate evaluations.
7. Works all Cage Operations positions, as needed.
8. Performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.
Yaamava’ Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.
Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.
The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.
The hotel is a 17-story tower with 432 guest rooms. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.
At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.
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Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more.