Under the direction of the Food & Beverage Supervisor, the Cocktail Server provides timely, accurate and responsible cocktail service and complimentary soft drink service to all Yaamava’ guests. While adhereing to the Yaamava’ Brand Standards, the Cocktail Servers provide beverage service during daily floor operations, as well as for special events. Areas of beverage service include slot and table games locations, and other Casino areas of operation as assigned.
1. Maintains a clean and proper set-up of beverage tray including beverage napkins, small pad of paper for taking orders, a pen, and a cup to place tips in. While making rounds in their assigned section, the Cocktail Server takes orders and form of payment from guests while adhering to Yaamava’ Service Standards. The Cocktail Server is then to order all alcoholic beverages from the bartender and pays the bartender for the complete order (process may vary per venue). Return to guests in a timely manner with their beverage and proper change. Non-alcohol drinks are to be prepared by the Server or Bartender and rung-up under the proper department comp category. Addresses guests in a cordial manner, providing exceptional customer service, while delivering on our Yaamava Brand Standards.
2. Check-ins for all areas in assigned stations to pick-up trash, empty glasses, and ashtrays (if applicable), and inquire if anyone needs “cocktail service” or “drink service” throughout their scheduled shift. Take orders from guests following the Yaamava Service Standards and inquire if they would like service; pick up all trash and empty beverage bottles. Adheres to scheduled section and corresponding break times. Communicates and works well with co-workers and management to ensure proper floor coverage and exceptional guest service.
3. Maintains a high degree of alcohol expertise, including the numerous types of spirits, beer, wine, and cocktails available, and the appropriate garnish and presentation standards. Maintains a correct understanding of all beverage prices to date. Responsible for collecting payment for each drink or round of drinks as they are requested, using the "cash and carry" alcohol service system.
4. Maintains a clean and organized workstation as well as completing daily side-work as assigned.
5. Performs other duties as assigned to support the efficient operation of the department.
High school diploma or GED required.
Minimum six (6) months related experience or training required.
Must be at least 21 years of age.
Open availability is required as Yaamava’ is a 24-hour operation.
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
Must obtain and maintain a current Food Handler’s Card.
Will be required to obtain and maintain RBS Certification upon employment.
Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.
Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.
The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.
The hotel is a 17-story tower with 432 guest rooms. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.
At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.
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Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more.