Under the direction of the Box Office Manager, the Box Office Coordinator collaborates with internal departments and external vendors to ensure the successful coordination of all box office activities corresponding with the Event Center at Yaamava’ Resort and Casino. This individual oversees the fiscal aspects of daily reconciliations, inclusive of end of shift closing duties, and ensures compliance with department policies and procedures. The Box Office Coordinator also holds responsibility for the scheduling and training of designated team members in relation to ticketing functions as needed for the Event Center at Yaamava’ Resort & Casino.
1. Leads all ticket manifests as they pertain to event creation and oversight. Collaborates with Guest Services and external vendors to ensure the successful coordination of all Box Office activities.
2. Resolves problems and responds to policy or procedural questions as needed. Handles all customer concerns before and during events, inclusive of any formal complaint resolutions.
3. Oversees will-call for all ticketed events as they pertain to the Yaamava’ Event Center and ensures compliance to all relevant ticket laws. Processes promotional and complimentary ticket logs.
4. Collaborates with Guest Services, Ushers, and VIP personnel to ensure events are successful. May be required to assist with ensuring rider requirements are met and contract processes are executed. Performs end of shift closing duties for Box Office.
5. Oversees the fiscal operations of daily reconciliations and proper cash handling procedures. Runs reports and comparisons on quarterly and yearly revenue variances for the Entertainment Department and General Administration. Develops, compiles, edits and proofs Audit Detail Reports; submits all reports to Casino Accounting for final balancing. Ensures accuracy of transactions and compliance with Yaamava’ policies and procedures.
6. Coordinates the scheduling and training of team members in relation to event show coverage; ensures all team members are properly trained in handling customer issues and complaints.
7. Leads the system upgrade process as it pertains to Box Office Operations inclusive of the occasional testing of new software and routine maintenance and trouble-shooting; works with Information Technology Department and vendor to set up meetings and on-site visits.
8. Performs other duties as assigned to support the efficient operation of the department.
Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.
Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.
The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.
The hotel is a 17-story tower with 432 guest rooms. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.
At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.
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Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more.