Photo of Hotel Valencia Riverwalk, San Antonio, TX

Reservation Agent

Hotel Valencia Riverwalk

150 E. Houston Street
San Antonio, TX 78205

213 Room Hotel
Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT! Are you a Customer Service Super Star…? WE NEED BIG STARS LIKE YOU!!! Come be a part of our AWARD-WINNING TEAM and APPLY TODAY!
Compensation: 16.00, Tiempo Completo

Valencia Hotel Collection - Central Reservations Office (CRO) is in the downtown San Antonio area and is a pillar of the community.  Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests.  We are part of Valencia Hotel Group, a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Job summary 

Our Hotel Reservations Agents communicate with guests and travel agents concerning reservations via phone, direct in-bound and outbound calls, email, and chat.  Valencia Hotel Collection is a growing hotel company and currently has 7 hotels across Texas and California.

Shift requirements

Currently searching for flexible evening shifts ranging from: 

2:00pm – 10:30pm, and 3:00pm – 11:00pm with rotating weekends and holidays.

Responsibilities

  • Contribute positively to the team within the department
  • Prepare for all guest requests
  • Participate in on-going training
  • Operate tools and equipment within the office
  • Convey information and ideas clearly
  • Answer CRO phones on a consistent basis
  • Assist team members with daily/weekly/monthly assigned duties
  • Communicate situations in the workplace effectively including anticipating, preventing, identifying, and solving problems as necessary
  • Maintain composure and objectivity under pressure
  • Listen, understand, and clarify the concerns and issues raised by guests effectively
  • Work with and understand financial information, data, and basic arithmetic functions
  • Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel/CRO operations.
  • Maintain regular attendance in compliance with Valencia Hotel Collection (and its affiliates) standards as required by scheduling which will vary dependent upon the CRO needs
  • Complete other duties as assigned by Supervisor

Qualifications

  • Hotel Operations or Customer Service experience preferred
  • Communicates effectively with others
  • Works productively with a team
  • Effective multitasking skills
  • Composure and patience under pressure
  • Skilled in working with multiple computer programs

BENEFITS

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer:

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion, or any other condition of employment and actively seeks a diverse and representative work force.

Valencia Hotel Group has been named in Newsweek’s list of America’s Greatest Workplaces in these categories:

America’s Greatest Workplaces for Women 2024

America’s Greatest Workplaces for Job Starters 2024

Publicado 23 De Octubre De 2024

Hotel Valencia Riverwalk

About Us

Steeped in history and charm, Hotel Valencia Riverwalk blends Spanish Colonial and Modern Mediterranean design with contemporary ideals. Our San Antonio downtown hotel's location on the quiet part of the River Walk keeps you in the middle of the action without sacrificing tranquility. Surround yourself with dining, entertainment, and shopping offered along the vibrant banks of San Antonio's famed River Walk or visit nearby local attractions. Embrace the romance of the downtown architecture as you tour by horse-drawn carriage or river cruise. However you choose to spend your time in San Antonio, we’ll ensure it’s unforgettable.

We take pride in delivering an impeccable experience rather than a routine hotel stay. The architectural craftsmanship and opulent finishes throughout the design of our hotel envelop your senses while our luxury amenities cater to your every need. With world-class dining and in-room spa services, you may find it difficult to leave at all during your stay, but when you do a bevy of options are just steps away.

From meetings, groups and weddings on the River Walk, to romantic getaways, or business trips—whatever your reason for visiting, we’re here to make your San Antonio stay one you’ll remember.