Conference Services Manager

Opportunity: Conference Services Manager

The Conference Services Manager is a highly organized individual who possess the ability to multi-task while providing professional client planning services for multiple events and group room blocks within the hotel. The Conference Services Manager has excellent communication skills and serves as liaison between client and hotel to ensure consistent, high level of service throughout all phases of property events in accordance with established guest service and sustainability standards.

Potential Career Path

Sales Manager – Director of Catering Sales – Director of Sales

Essential Job Functions

• Responsible for organization and supervision of assigned functions and guestroom blocks from date of booking to departure
• Prepares Event Orders, Group Resumes and Floor Plans in a timely manner
• Manage group room blocks, monitors cutoff dates and attrition
• Attends weekly Event Order and Resume meetings
• Communicate with all departments in order to coordinate and monitor client needs
• Conduct walking site inspections throughout property.
• Plan and conduct pre and post-convention meetings with clients and respective departments.
• Anticipate and handle customer expectations and or concerns to ensure quality product delivery, customer satisfaction, and repeat business.
• Prepare preliminary billing and collect payments in accordance with the group contracts
• Manages CI/TY Quote revenue, room block and food & beverage projections
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• 1 to 3 years of related experience.
• Experience with Marriott CITY, MARSHA & PMS preferred
• Experience with Social Tables preferred
• Excellent time management skills
• Excellent communication, organization, and client/guest relations skills

WorkEnvironment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It