Sr. Manager, Hotel Housekeeping

Under the direction of the Director, Housekeeping, the Senior Manager, Housekeeping is responsible for the day-to-day operations of the Hotel Housekeeping Department. Focuses on managing, maintaining, and improving the Housekeeping services and operations. Leads and ensures the department’s service standards are in line with the proper policies and procedures of the department and the enterprise. Additionally, the Senior Manager, Housekeeping is responsible for safeguarding company assets and guaranteeing departmental integrity, as well as facilitating a positive and welcoming interaction during all encounters, ensuring an optimal best in class guest and associate service experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Assists the Director, Housekeeping in leading, directing and administering all Housekeeping operations including, but not limited to budgeting and forecasting, purchasing and inventory control, department management, policy implementation and enforcement of procedure and operation standards, overseeing lost and found, participating and facilitating department meetings.  Focuses on long term vision and direction of the department, including implementation of improvements and other projects.2.    Follows-up to ensure all maintenance requests pertaining to guest rooms and departmental equipment are addressed in an efficient manner.  Oversees the quality of laundry product received and produced, ensuring great relationship with laundry and linen and all other department vendors.3.    Establishes health and safety policies and procedures for staff and safeguards their compliance.  Ensures all team members consistently meet all standards of safety, cleanliness and maintenance throughout the department, and required certifications are up-to date.  Conducts regular inspections of the hotel to ensure adherence to our cleanliness and maintenance standards.  Ensures proper usage of chemicals and cleaning supplies by monitoring usage, confirming complete training for team members, and ensuring proper labeling of hazardous supplies in accordance with federal, state, local, and enterprise regulations.  Ensures all equipment is maintained and used accordingly.4.    Drives results through staff development and appropriate training programs, monitors results through evaluation, inspection, and analysis. Ensures effective processes, positions, and performance management systems are in place.  Managing the selection, training, and development of  team members, focusing on maximum productivity and team member and guest satisfaction.  Provides leadership and direction in the execution and measurement of guest service standards within all operations to ensure continued growth and profitability.5.    Monitors and evaluates all daily departmental activities to ensure the successful day-to-day management of operations.  Oversees analysis of departmental issues and recommends courses of action to improve and/or enhance the overall department.  Assists with monthly inventory.6.    Creates an environment that motivates employees to collaborate, learn, perform, and develop their skills.  Coordinates department activities with other departments to facilitate increased levels of communication and guest satisfaction.7.    Maintains familiarity with Forbes Travel Guide standards and occupational knowledge and skills by conducting research, attending seminars, educational workshops, classes, and conferences.8.    Assists Dir Housekeeping in monitoring fiscal budget, KPI’s yield management of inventory and operations of department.  Analyzes revenue and labor reports, making strategic adjustments as necessary in order to ensure maximum efficiency.  Monitors inventory, consumption and ordering for replacement of guest and cleaning supplies and reports discrepancies.9.    Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

 EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor’s Degree required.

• Minimum three (3) years experience in Housekeeping required.

• Minimum three (3) years supervisory required.

• Supervisory experience within an upscale hotel preferred.

• Related, relevant, and/or direct experience may be considered in lieu of the minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Basic computational ability required.

• Good verbal and written communication skills required.

• Budgetary analysis capabilities required.

• Knowledge of housekeeping service techniques and cost controls such as manpower, productivity, and other expenses needed.

• Ability to prepare, understand, present, and analyze business strategies with advanced proficiency in budgeting, P&L, and business planning mandatory.

• Proficiency in Microsoft Outlook, Word, Excel, and Power Point.

• Proven managerial problem-solving and critical thinking skills with the ability to exercise independent judgment.

• Ability to identify and prioritize issues, delegating as appropriate, to drive to measurable results.

• Must possess demonstrated leadership ability, as well as organizational and strategic planning.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• Select One of the Following for Driving Responsibilities: No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting. 

• Work requires travel to attend meetings, trade shows, and conferences. 

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast paced, high demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.  

• Sedentary work; involves sitting most of the time.  Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move in an office environment, walk, stoop, bend, kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

• The employee may be exposed to fumes or airborne particles including secondhand smoke.

 Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!