General Manager

We're searching for a charismatic and hands-on General Manager to lead one of Virginia's most exciting hospitality projects.  A transformed, iconic bank building soon to be 27-room upscale boutique hotel located in Roanoke’s Central Business District the First National Exchange Bank will be converted into a destination boutique hotel with a vibrant restaurant/bar and a live music hall. 

Responsibilities: 

• Pre-opening hotel expertise; in coordination with Retro Hospitality and ownership, oversee aspects of pre-opening hotel operations, including all hotel departments and third-party contractors, budgeting and pre-opening inventories 
• Coordinate and communicate with the full-service restaurant and music venue partners to ensure smooth pre/post-opening operations. 
• Implement all hotel platforms and back-office systems with vendors. Ensure integrations are set-up with F&B and music vendor partners.  
• Recruitment, hiring, onboarding, and training of all hotel team members. Foster a positive, team-oriented environment focused on team member development and guest satisfaction. 
• Create and implement operational Standard Operating Procedures (SOPs) for the hotel and ensure consistency with brand standards. Post-opening, optimize those SOPs based on real-time feedback. 
• Guide the sales strategies/plan, including the pre-sales process and community relations. Assist with on-property site tours, outside sales calls, and build key account relationships, both locally and regionally.  
• Coordinate with the marketing team on the implementation of the marketing, public relations, and media plans. 
• Maximize hotel revenues and meet budget targets. Produce results based on short and long-term financial and operations plans that support company goals and objectives in revenue, market share performance, guest satisfaction, team member satisfaction, and net operating income. 
• Monitor KPIs: ADR, RevPAR, occupancy, guest satisfaction, and team member turnover. 
• Compliance with the financial reporting structure (daily/weekly reports) and share financial, operational, and guest satisfaction goals with clarity to Retro Hospitality and ownership. 
• Conduct regular hotel staff meetings to ensure open communication. Participate in meetings with Retro Hospitality and ownership. 
• Enjoy a flexible schedule that includes days, nights, weekends, and holidays. 
• Additional duties may be assigned as needed and directed by Retro Hospitality. 

The Ideal Candidate: 

• You're a seasoned General Manager with pre-opening experience and a proven track record of driving guest satisfaction. 
• You're a natural leader who inspires teams and communicates goals with clarity and enthusiasm. 
• You're a master of multitasking, proficient in all operational areas, and always ready to adapt.
• You're an excellent communicator who can build strong relationships with ownership, corporate management, and the local community.
• You’re an analytical thinker with strong financial skills and the ability to read, understand, and explain P&L statements.

About Retro Hospitality:

Retro Hospitality is a hospitality management company specializing in boutique and historic properties. We are dedicated to creating unforgettable experiences for our guests and are looking for someone who shares our enthusiasm for hospitality and community engagement.