Food and Beverage Operations Manager

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do.

We understand what it takes to be part of something great. We encourage you to bring your true self to work every day, and we celebrate and support you as you grow in your career. Whether through our health & wellness programs, learning and development opportunities, or our travel discounts that "feed your inner explorer," we work hard to create and deliver what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

What We Offer

• Highly competitive wages
• An exceptional benefit plan for eligible associates and family members
• RSP/401K matching program for eligible associates
• Flexible scheduling
• Discounts at Crescent-managed properties across North America for you and your family
• Marriott Hotel discounts
• Tuition Assistance Benefit
• Discounts at our Spa and Red Horse Restaurant

Position Overview

The Food & Beverage Operations Manager is responsible for overseeing daily operations across all food and beverage outlets, including restaurants, in-room dining, banquets, and culinary functions. This hands-on leadership role ensures both front-of-house and back-of-house teams deliver a seamless, luxury guest experience aligned with Crescent Hotels & Resorts and Marriott brand standards.

The ideal candidate will be a visible leader on the floor, fostering teamwork, driving service excellence, and ensuring consistent operational and financial performance.

Key Responsibilities

Operational Leadership

• Oversee daily F&B operations across multiple outlets, ensuring quality, consistency, and compliance with health, safety, and brand standards
• Partner with the Executive Chef and culinary team to ensure efficient kitchen operations, timely food delivery, and exceptional quality
• Monitor outlet readiness, cleanliness, and service standards across restaurants, bar, IRD, and banquet facilities

Team Leadership & Training

• Recruit, train, and develop F&B team members to deliver luxury-level service
• Conduct daily pre-shift briefings and ongoing skills training
• Act as a mentor and leader on the floor, modeling service excellence and maintaining visibility during peak hours
• Address performance issues fairly and constructively in partnership with HR and senior leadership

Guest Experience

• Anticipate and respond to guest needs with professionalism and empathy
• Manage guest feedback and service recovery with a solution-focused approach
• Collaborate with Guest Relations and Front Office teams to coordinate VIP amenities and special requests

Financial & Administrative

• Support budgeting, scheduling, payroll validation, and purchasing functions
• Monitor labor productivity and contribute to cost-control initiatives
• Assist in planning and execution of promotions, seasonal events, and special programs

Qualifications

• Minimum 3 years of supervisory/managerial experience in luxury hotels, resorts, or upscale food & beverage operations
• Strong knowledge of both FOH service and BOH culinary operations
• Proven leadership with a hands-on, team-oriented approach
• Experience working in a unionized environment is required
• Exceptional communication, organization, and time-management skills
• ServSafe and/or TIPS Certification preferred
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Proficiency with POS and hotel systems (MICROS, Opera, or similar)

At Crescent Hotels & Resorts, we strive to create an inclusive workplace where associates are respected for their differences, just as we value the diversity of our guests and owners. We are committed to open dialogue, diversity in hiring and promotions, and continuous learning to strengthen our culture.

For applicants who will be working in NYC, the anticipated compensation range for the position is $70,000.00 - $75,000.00 annually; for applicants who will be working in New York, the anticipated compensation range for the position is $70,000.00 - $75,000.00 annually. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Qualifications

Union experience required

Behaviors

• Team Player: Works well as a member of a group (Required)
• Loyal: Shows firm and constant support to a cause (Required)
• Leader: Inspires teammates to follow them (Required)
• Enthusiastic: Shows intense and eager enjoyment and interest (Required)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)

Motivations

• Required

  Self-Starter: Inspired to perform without outside help

• Required

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Licenses and Certifications

• Required

  ServSafe Food Mgr Cert

• Required

  ServSafe Alcohol Awaren

Experience

• Required

  Union experience required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.