Director of Concessions

Job Listing: Director of Concessions 

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location: We are seeking an experienced Director of Concessions for T-Mobile Park, home of the Seattle Mariners!

Unit Description:

Since the Inaugural Game on July 15, 1999, T-Mobile Park has gained a reputation locally, regionally and nationally as a terrific setting for baseball and a great place for baseball fans. Sweeping views of Seattle's downtown skyline, breathtaking sunsets over Puget Sound, combined with excellent views of game action from all angles give fans at T-Mobile Park an experience unequalled in Major League Baseball.

Job Overview:

The Director of Concessions is responsible for overseeing the day-to-day operations of all food and beverage concessions outlets within the stadium. This includes managing guest relationships, ensuring compliance with health and safety regulations, maintaininghigh standards of service quality, and maximizing revenue across all concession operations. The role requires strategic oversight of multiple outlets to ensure consistent performance, operational efficiency, and an exceptional guest experience throughout the venue.

Essential Responsibilities:

• Supervise all food and beverage concessions operations within the stadium.
• Oversee the preparation, presentation, and service of food and beverages during events.
• Monitor concession stand staffing and coordinate with event managers to ensure proper staffing levels based on event size.
• Manage relationships with clients on a daily basis.
• Ensure a high level of customer service is provided by all staff members.
• Handle customer inquiries, complaints, and feedback promptly and professionally.
• Ensure all food and beverage operations comply with local, state, and federal regulations.
• Assist with the setup and breakdown of concession areas.
• Ensure that special dietary requests or menu modifications are addressed as needed.
• Hire, train, and supervise concession staff.
• Create schedules to ensure proper staffing levels.

Qualifications/Skills:

• 5+ years of experience in food service management or event concessions management.
• Experience in a large-scale venue, sports stadium or arena setting is a plus.
• Strong leadership and team management skills.
• Excellent client service and communication skills.
• Strong problem-solving and conflict resolution abilities.
• Knowledge of health and safety regulations related to food service.

Other Requirements:

• Subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
• Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.