Table Games Trainer / Pit Supervisor

Job Title: Table Games Trainer/Pit Supervisor

Department: Table Games

Reports To: Table Games Shift Manager

Summary

The Table Games Trainer will be focused on onboarding new Table Games employees and monitoring the performance of existing Table Games staff ensuring that the correct skills and techniques, of each game, are consistent with the Enterprise policies and procedures and provide a successful high-level presentation to patrons. The trainer will ensure that employee and patron conduct complies with all relevant State/Tribal regulations. The trainer will assist in developing training manuals and facilitate staff training in collaboration with the Table Games management team and participate in the oversight and supervision of games to protect company assets against cheating, fraud and other disruptions.

Supervisory Responsibilities

Directly supervises the Floor Persons in the Table Games Pit. Responsible for the overall direction, coordination, and

evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and

applicable laws

Essential Duties and Responsibilities include the following. Other duties may be assigned.

As Table Games Trainer

• In coordination with Table Games management, creates lesson plans and a training calendar that will ensure that dealers and floor persons are implementing the correct skills and techniques, in each table game, consistent with the current policies and procedures.
• Creates a strategy to monitor and update dealer and floor person skill levels plus increase dealer proficiency on existing games.
• Assist in writing training manuals for Table Games instruction.
• Trains table games staff on new games or in changes to gaming procedures.
• Stays up-to-date with all correspondence from Table Games management (email, memos, announcements, etc.).
• Stays up-to-date with Table Games procedures as they relate to gaming regulations.
• Maintains employee training records, evaluations and attendance records.
• Maintains and updates training materials, as needed, to ensure accuracy and compliance with regulations.
• Refer to procedure documents; review procedure documents prior to teaching a new table game.
• Complete employee profile performance reviews following the completion of a training session.
• Collaborate with Table Games management to set dates and times for training.
• Responsible for the safe storage and transport of chips used during Table Games training for winning odds.
• Make immediate decisions with confidence on table play by following Table Games procedures.
• Make a fair decision for both the player and the Dealer when an error is made.
• Decide on the content of the lesson plan for Table Games training.
• Assist in the decision on the length and timeline for a course.

As Pit Supervisor

• Maintains visual presence on casino floor as much as possible.
• Resolves all disputes and renders impartial decisions.
• Maintains current knowledge of all excluded patrons and/or employees.
• Keeps abreast of special events and promotions and communicates information to employees and patrons.
• Provides leadership to dealers and all other department support staff.
• Ensures proper and consistent job performance of Dealers and other support staff by coaching and training.
• Provides feedback to department management with regards to employee job performance for the purpose of completing evaluations and/or disciplinary actions as per Human Resources Policies and Procedures.
• Ensures housekeeping and food and beverage staff maintain table areas (correct number of chairs, clean table, provision of services trays, ashtrays, etc.).
• Regularly communicates with employees and keeps daily logs to inform shift staff of important information.
• Ensures staff is knowledgeable and in compliance with dealing procedures, always maintaining a congenial and professional demeanor.
• Ensures policy and/or procedural directives are a) approved by the appropriate Casino management and b) are followed-up in writing to each employee.
• Consistently meets new customers and greets returning players, encouraging game play.
• Continually monitors games in progress for possible irregularities.
• Ensures compliance with Title 31, maintaining all necessary paperwork.
• Demonstrates knowledge of all gaming rules and any informational promotion items and awards.
• Distributes comps to qualified players.
• Coordinates the handling of security problems with the Table Games Shift Manager.
• Informs the Table Games Shift Manager when a customer is dissatisfied with a decision, providing clear details of problems or situations.
• Relays pertinent information regarding daily business to incoming Pit Supervisors before going on break and at shift change.
• Establishes and reviews schedules with Table Games Shift Manager to ensure proper floor coverage.
• Ensures all new department hires receive orientation/training specific to Table Games policies and procedures.
• Ensures all irregular incidents are thoroughly researched and documented in compliance with timeframes and formats outlined in department procedures and/or company policy.
• Immediately informs Table Games Shift Manager of any deviations from standard procedures and maintains logbook for each shift identifying unusual decisions rendered or any other vital communications.
• Responsible for the enforcement of all applicable regulations, under the code of Federal Regulations, Title 31, Chapter X, as it pertains to this position. This includes, but is not limited to, observing and reporting suspicious activity, of either customers or employees, as defined in the Code of Federal Regulations.
• Responsible for maintaining up-to-date knowledge of all applicable regulations under the Code of Federal  Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls.

Education and/or Experience

• High school diploma or GED required; 3 years supervisory experience in a Table Games environment required.
• Training background in Table Games required.

Computer Skills

To perform this job successfully, an individual should have above average PC skills. Must have knowledge of MS Word,

Excel, Outlook and PowerPoint applications.

Other Qualifications

• Must have knowledge of all Table Games offered at Salt River Gaming Enterprises.
• Strong oral and written communication skills required.
• Must be knowledgeable about promotions and advertising, marketing programs and public relations.
• Must have thorough knowledge of Casino Arizona disciplinary and employee evaluation process.
• Must demonstrate reliability and flexibility in work schedule.
• Superior customer service skills required.

Language Skills

Must be able to read, write, speak and understand English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle or feel; reach with hands and arms and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly exposed to secondary smoke. The noise level in the work environment is usually loud.