Jobs at Magic City Casino

• Pari-Mutuels Cashier (Finance/Accounting)

  The Cashier is responsible giving correct change, accurately counting and recording assigned funds, verifying and documenting personal information for all transactions. Cashiers are responsible for performing high volume cash and non-cash transactions with guests and team members in a courteous, accurate, and timely manner; compute all monetary transactions, maintains accurate transactions and auditable balancing practices. The beginning and end of shifts count down and balance amounts to the impress bank. 

• Maintenance Technician I (Engineering/Maintenance)

  The Maintenance Technician I performs routine and extensive preventative maintenance and repair procedures on buildings, mechanical equipment and utility systems. This is an entry level position.

• Title 31 Analyst I (Finance/Accounting)

  The Wind Creek Hospitality Title 31 Analyst I reports to the Title 31 & AML Supervisor. The Title 31 Analyst I focuses on ensuring compliance with applicable laws, regulations, procedures, and best practices related to the Bank Secrecy Act (BSA) and anti-money laundering (AML) efforts.  He/she is responsible for auditing transactional records prior to the information being reported, making required reports, and communicating exceptions and concerns to department management.  He/she is also responsible for identifying, investigating, and reporting potential suspicious activity in accordance with the casino’s AML Program.

• Security Officer I (Security)

  The focus of a Security Officer I is to approach and check identification of any person seeking to enter a Wind Creek Hospitality facility who appears to be under the age of 30 years. The Security Officer I walks the gaming floor and other areas on property.  May transport guests in company vehicles. The Security Officer I is responsible for the security and safety of guests, team members and visitors. The Security Officer I is also responsible for the security and safeguarding of the casino’s property and assets. When posted at doors, acts as “first point of contact” with guests, greeting them as they enter the casino. This position involves a high level of guest contact and customer service.

• Surveillance Agent I (Surveillance)

  The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes.

• Cash Operations Team Member (Finance/Accounting)

  The Cash Operations Team Member (Soft Count Attendant) must be knowledgeable in all aspects of the gaming operation and is responsible for adequately and accurately handling currency transactions. Must be competent, dependable, and trustworthy.

• Cage Shift Manager (Finance/Accounting)

  The Cage Shift Manager provides guest service, coordinates and supervises the controls and procedures of the Cage Cashiers, Main Bankers, and Kiosk Team Members. The Cage Supervisor is responsible and accountable for the operation of the Cage Department and has the responsibility of securing company funds and accountability of all monies and routing of paperwork. Must be self-motivated, detail orientated, and able to work successfully without a lot of supervision.

• Call Center Supervisor - Bilingual (Guest Services)

  The Bi-Lingual Teleservices Supervisor oversees and manages the day-to-day operations of the Miami Guest Services center, while ensuring that the Wind Creek Teleservices Agents adhere to all department SOPs, guest standards and compliance regulations. In addition, the chosen individual will ensure that production and quality expectations are met, e.g., talk/wrap time, service level targets, abandon rates, data integrity, email communications, guest satisfaction, and monitoring results. It is critical that the Teleservices Supervisor has strong analytical, communication, and guest service skills in addition to being detail oriented, self-motivated, dependable, and willing to work with minimal supervision.

• Poker Dealer (Table Games)

  The primary responsibility of the Poker Dealer is to proficiently, courteously, and accurately deal the game of Poker to customers. Dealers must provide a positive unmatched guest experience through the delivery of superior guest service while maintaining a sound understanding of game play, rules, internal controls and gaming standards. They will encourage repeat business, while maintaining game integrity. All duties are to be performed in accordance with departmental and Wind Creek policies, practices, and procedures.

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