The Spa Attendant's role is to ensure that the spa facility exceeds guest expectation for cleanliness and is properly stocked with all amenities. The Spa Attendant will be aware of guest appointments and flow of business so they can be proactive in cleaning and the clearing of the locker rooms, relaxation area and hydrotherapy area after every use. The Spa Attendant will primarily service the MALE LOCKER ROOMS.
The Front Desk Supervisor plays a key role in delivering Rancho Valencia’s signature warm, intuitive, and exceptionally personalized service. This position is hands-on at the Front Desk, serving as both a leader and active participant in daily guest interactions. The Supervisor supports the Front Office leadership team by guiding Front Desk Agents, resolving guest concerns, and ensuring a seamless arrival, stay, and departure experience.
The Cafeteria Cook is responsible for preparing and planning for breakfast, lunch and dinner items. Maintains established quality standards. Knows assigned menus. Is flexible and willing to perform any task to better service. Openly accepts and positively responds to changing environment. Practice cooperation and work effectively with others. Must have weekend availability.
Courteously, enthusiastically, and efficiently takes orders, prepares and serves alcoholic and non-alcoholic beverages and meals to guests in accordance with existing steps of service. Maintain and improve check averages to ensure the financial success of the operation. Engage the guest to ensure memorable and impactful experience.
The pool attendant’s primary role is to engage with pool guests in order to ensure the guest has all needed amenities and supplies. While tending to guests, the Attendant is also responsible for the set up and tidiness o the pool at all times throughout the shift. This requires maintaining a pristine level of cleanliness and organization in the following areas; Spa pool, Resort pool, Cabanas, lounge chairs, restrooms and pool locker rooms. The attendant also provides water, clean towels; refreshing spritz and delivers daily amenities to guests throughout the day.
Provide professional care of makeup application for members and guests, provide uncompromised attention to quality of service and follow all protocols.
The Houseperson is responsible for the cleanliness of the guest rooms interior and exterior including guest patios, entrance areas for both the resort and the villas, linen closets, stairwells, walkways, pathways, trash rooms. Other responsibilities include deep cleaning, handling guest’s requests stocking and removing linen, pressure washing, shampooing carpets, floor care and performing special projects. Houseperson contributes to the resort and villas commitment to high quality guest service and teamwork. AM and PM Houseperson
The Fitness Instructor is a service-driven wellness professional responsible for delivering safe, effective, and consistently exceptional fitness experiences to Rancho Valencia guests and members. The role may include personal training, group fitness instruction, or both, based on individual qualifications and business needs. All services must be provided in alignment with Rancho Valencia’s luxury service standards, professionalism, and commitment to guest well-being.
Would you like to join a dynamic team and work in a beautiful setting, as we are looking for a Banquet Chef who can provide authentic and memorable experiences that deliver the Southern California Dream to our guests. The goal of the Banquet Chef is to manage the banquet kitchen. The Banquet Chef will take council from the Executive Chef and Executive Sous Chef to create, implement menu and concepts, and execute the production of a high-volume banquet kitchen function. The Banquet Chef will lead the kitchen for a variety of banquet functions to client tastings all the way to multiple VIP events/galas. They will be responsible for leadership, training, and quality control in execution of the Banquet Kitchen team. This role requires creativity, strong leadership, and ability to facilitate large volume production for both on property events and off premise catering.
The Pool Manager is responsible for the daily operation, service standards, financial performance, and team leadership of Rancho Valencia’s pool facilities, including all poolside food and beverage outlets, pool bars, and the resorts coffee shop “Café Valencia”. This role ensures exceptional guest experience by maintaining luxury service standards, overseeing staff performance, managing operational efficiency, and driving revenue while fostering a positive and collaborative work environment.
Courteously, enthusiastically, and efficiently takes orders, prepares and serves alcoholic and non-alcoholic beverages and meals to guests in accordance with existing steps of service. Assist in maintenance of pool area’s and equipment. Greet guests and refresh guest towels, amenities as necessary. Maintain and improve check averages to ensure the financial success of the operation.
Steward is responsible for washing and cleaning glass, China, silver, pots, pans and cooking equipment by machine and hand. Keeps the dish/pot washing area and equipment clean and organized. Additionally cares for and minimize breakage of all such equipment and completes any cleaning projects as advised by the Chef. The position is to support the kitchen during the dinner service, availability from 2pm to close.
The Overnight Security Officer is responsible for maintaining a safe, secure, and welcoming environment where guests can relax and enjoy their stay with confidence. This role safeguards the resort's guests, employees, facilities, and assets by actively monitoring the property, responding to emergencies, and supporting overnight operations.
The Tennis Concierge uses a strong understanding of the game of Tennis in order to successfully assist in scheduling court times, match guests or member to the appropriate tennis pro and to engage in and follow the tennis conversations with members and guests. The person in this role is a primary presence in the pro shop answering phone calls, scheduling courts, ringing in retail purchases and using the electronic booking system for all court reservations, and point of sale transaction.
The Spa Concierge is responsible for the guest’s over all spa experience including but not limited to: scheduling and promoting spa services on the phone and in person, providing information about our service menu, products and spa facility to enhance the guests experience and promote Rancho Valencia Resort and Spa. The Spa Concierge is responsible for retail and gift card sales, charging for services provided and for giving thorough tours with detailed information to all guests so they can benefit from all aspects of the spa offerings.