Jobs at Setai Hotel

• Server - AM Jaya (Food & Beverage)

  We are seeking a  AM Server to join our outstanding Food & Beverage team. The ideal candidate thrives in a fast-paced environment while maintaining grace, poise, and polished service on the restaurant floor. You will anticipate guests’ needs, provide proactive service, and deliver the highest standards of hospitality as part of a world-class team.

• Assistant Chief Concierge (Guest Services)

  The Assistant Chief Concierge supports the Chief Concierge in delivering exceptional, personalized guest experiences in alignment with Forbes Travel Guide and Leading Hotels of the World standards. This role acts as a leader within the Concierge team, ensuring service excellence, operational consistency, and anticipatory guest care while serving as a hands-on luxury service professional and brand ambassador for the property.

• Barback - Jaya (Food & Beverage)

  The Barback at The Setai plays a critical support role within the bar operation, ensuring seamless service in a luxury, Forbes-rated environment. This position requires attention to detail, efficiency, and a strong commitment to excellence while supporting bartenders in delivering an elevated guest experience.

• Bartender - Ocean Grill (Bartender/Mixologist)

  *The hotel is not able to assist candidates in obtaining work authorization documents*

• Concierge (Guest Services)

  JOB SUMMARY:  Provides personalized service to guests and residents and responds to all guest requests, in a manner that is efficient, friendly, courteous, and informative, meeting The Setai’s exemplary levels.ESSENTIAL JOB FUNCTIONS:

• Dining Reservations Coordinator (Food & Beverage)

  Receiving and recording reservations via telephone, e-mail, and in-person

• Area Director of Information Techology (IT) (Technology/IT)

  The Area Director of Information Technology is responsible for overseeing all IT operations across multiple properties, ensuring reliable, secure, and innovative technology solutions that support business operations, guest experience, and compliance requirements. This role provides strategic leaders

  Area Director of Information Technology (IT)Please Note:Hospitality experience is mandatory. No relocation package or work permit sponsorship will be offered.Minimum Requirements (Must Have):• 3–5 years of experience as an IT Director or Area IT Director is required• 8+ years of progressive IT experience, including multi-property or enterprise environments• Prior experience in hospitality, luxury hotels, or service-driven environments strongly preferred• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)• Strong knowledge of hotel systems (PMS, POS, access control, CCTV, etc.)• Experience with cybersecurity, network infrastructure, and cloud technologies• Proven leadership, project management, and vendor management skillsPosition SummaryThe Area Director of Information Technology is responsible for overseeing all IT operations across multiple properties, ensuring reliable, secure, and innovative technology solutions that support business operations, guest experience, and compliance requirements. This role provides strategic leadership while remaining hands-on with systems, vendors, cybersecurity, and operational support.Key ResponsibilitiesStrategic Leadership & Planning• Develop and implement IT strategies aligned with company and property goals• Plan and manage IT budgets, capital expenditures, and technology roadmaps• Identify opportunities to improve operational efficiency and guest experience through technologyMulti-Property IT Operations• Oversee daily IT operations across all assigned properties• Ensure high availability and performance of all systems, networks, and applications• Standardize IT policies, procedures, and systems across propertiesSystems & Infrastructure• Manage hotel systems including PMS, POS, payroll, HRIS, timekeeping, access control, CCTV, and guest-facing technologies• Oversee network infrastructure, servers, cloud platforms, telephony, and Wi-Fi systems• Ensure proper system backups, disaster recovery, and business continuity plansCybersecurity & Compliance• Ensure data security, network security, and compliance with company policies and regulatory requirements• Monitor and mitigate cybersecurity risks, including user access controls and incident response• Conduct regular audits and security assessmentsVendor & Project Management• Manage relationships with IT vendors, service providers, and contractors• Lead technology projects including system upgrades, implementations, and property openings• Negotiate contracts, SLAs, and service agreementsTeam Leadership & Support• Lead, mentor, and support on-site and regional IT teams• Provide guidance, training, and performance management• Serve as escalation point for critical IT issuesExecutive & Departmental Support• Partner with executive leadership, HR, Finance, Operations, and Security• Provide regular reporting on system performance, risks, and initiatives• Support special projects and cross-departmental initiativesSkills & Competencies• Strategic and operational thinking• Strong problem-solving and decision-making skills• Excellent communication and stakeholder management• Ability to manage multiple priorities across properties• High level of professionalism and discretionWork Environment• Multi-property responsibility with on-site presence as required• Availability for after-hours support during critical incidents or projects

• Food and Beverage Captain (Assistant Manager) Jaya (Food & Beverage)

  MINIMUM EDUCATION AND WORK EXPERIENCE:Must have a bachelor's degree in Hospitality Management or related field, AND a minimum of three (3) years' experience in a Food & Beverage position in a luxury hotel environment, OR an equivalent combination of education and experience.The Setai recognizes that employee benefits are an important component of your total compensation. We are pleased to offer a competitive benefits package for all full-time employees including many programs unique to our hotel. What we offer:

• Food and Beverage Captain (Assistant Manager) Ocean Grill (Food & Beverage)

  MINIMUM EDUCATION AND WORK EXPERIENCE:Must have a bachelor's degree in Hospitality Management or related field, AND a minimum of three (3) years' experience in a Food & Beverage position in a luxury hotel environment, OR an equivalent combination of education and experience.The Setai recognizes that employee benefits are an important component of your total compensation. We are pleased to offer a competitive benefits package for all full-time employees including many programs unique to our hotel. What we offer:

• Hostess - Jaya (Food & Beverage)

  The Setai.Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location.The Setai offers a refreshing balance between the sizzling South Beach scene and a serene tropical hideaway. The luxurious oceanfront environment combines the Asian traditions of simplicity and elegance with the Art Deco history of South Beach to create an intimate, private world coveted by discerning travelers.A melding of inspiration and setting, The Setai embraces in its serenity while connecting guests with what has always been the area's greatest attraction: the beach, the sun, the culture, and the nightlife.The ideal candidate for this position must have prior experience in a highly visible customer focused role in a luxury hotel or fine dining restaurant. Must have be organized and have the ability to stand and walk for extended periods. Candidates must be highly polished and understand the art of luxury hospitality. Impeccable professionalism, eloquent mannerisms and exceptional command of English is highly desired. The ability to speak other languages is preferred.The Setai recognizes that employee benefits are an important component of your total compensation. We are pleased to offer a competitive benefit package for all full time employees including many programs unique to our hotel.The hotel is not able to assist candidates in obtaining work authorization documents.What we offer:Medical InsuranceDental InsuranceVision InsuranceLife InsuranceShort Term Disability InsuranceRetirement plan - 401(k) programGenerous Paid Time Off ProgramBereavement PayJury Duty PayFood & Beverage DiscountsSpa DiscountsEmployee Referral ProgramDuty MealsUniforms & Maintenance of Uniforms

• Event Coordinator (Meetings/Events)

  Position Summary:The Event Coordinator supports the planning and execution of intimate, high-touch guest experiences across all dining outlets and select private spaces. This role ensures seamless coordination, operational excellence, and an elevated guest experience in alignment with The Setai’s standards and Forbes expectations.

• Housekeeping Houseman (Housekeeping)

  The Setai.Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location.The Setai offers a refreshing balance between the sizzling South Beach scene and a serene tropical hideaway. The luxurious oceanfront environment combines the Asian traditions of simplicity and elegance with the Art Deco history of South Beach to create an intimate, private world coveted by discerning travelers.A melding of inspiration and setting, The Setai embraces in its serenity while connecting guests with what has always been the area's greatest attraction: the beach, the sun, the culture, and the nightlife.Applicants should have luxury hotel housekeeping experience and should be devoted to outstanding customer service. He or she should be very organized, efficient and self-motivated while also being task oriented. Follow ups are essential. The individual must be responsible and have good understanding of customer service. A minimum of two years of experience in a luxury hotel setting or equivalent.The Setai recognizes that employee benefits are an important component of your total compensation. We are pleased to offer a competitive benefit package for all full time employees including many programs unique to our hotel.What we offer:Medical InsuranceDental InsuranceVision InsuranceLife InsuranceShort Term Disability InsuranceRetirement plan - 401(k) programGenerous Paid Time Off ProgramBereavement PayJury Duty PayFood & Beverage DiscountsSpa DiscountsEmployee Referral ProgramTuition ReimbursementDuty MealsUniforms & Maintenance of Uniforms

• Housekeeping Room Attendant (Housekeeping)

  The Setai.Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location.The Setai offers a refreshing balance between the sizzling South Beach scene and a serene tropical hideaway. The luxurious oceanfront environment combines the Asian traditions of simplicity and elegance with the Art Deco history of South Beach to create an intimate, private world coveted by discerning travelers.A melding of inspiration and setting, The Setai embraces in its serenity while connecting guests with what has always been the area's greatest attraction: the beach, the sun, the culture, and the nightlife.Applicants should have luxury hotel housekeeping experience and should be devoted to outstanding customer service. He or she should be very organized, efficient and self-motivated while also being task oriented. Follow ups are essential. The individual must be responsible and have good understanding of customer service. A minimum of two years of experience in a luxury hotel setting or equivalent.The Setai recognizes that employee benefits are an important component of your total compensation. We are pleased to offer a competitive benefit package for all full time employees including many programs unique to our hotel.What we offer:Medical InsuranceDental InsuranceVision InsuranceLife InsuranceShort Term Disability InsuranceRetirement plan - 401(k) programGenerous Paid Time Off ProgramBereavement PayJury Duty PayFood & Beverage DiscountsSpa DiscountsEmployee Referral ProgramTuition ReimbursementDuty MealsUniforms & Maintenance of Uniforms

• Massage Therapist (Spa)

  Massage Therapist Please note: Parking privileges are not offered with this position.

• Security Officer (Security)

  The Setai.Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location.The Setai offers a refreshing balance between the sizzling South Beach scene and a serene tropical hideaway. The luxurious oceanfront environment combines the Asian traditions of simplicity and elegance with the Art Deco history of South Beach to create an intimate, private world coveted by discerning travelers.A melding of inspiration and setting, The Setai embraces in its serenity while connecting guests with what has always been the area’s greatest attraction: the beach, the sun, the culture, and the nightlife.We are currently looking for an experienced Security Officer to join our team.ResponsibilitiesAssist in all hotel security and safety-related programs. Perform protective, preventative, safety, and security-related enforcement functions touring hotel complex to ensure the safety and well-being of all hotel guests, associates, and vendors.ESSENTIAL WORK SKILLS/KNOWLEDGE:

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