Jobs at Fairfield Inn & Suites Somerset

• Guest Service Representative (Guest Services)

  ```Job Overview: We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional hospitality and ensuring guest satisfaction. If you have a passion for delivering outstanding service and enjoy working in a fast-paced environment, we would love to hear from you. Duties: - Greet guests with a warm and welcoming demeanor upon arrival - Check guests in and out of the hotel efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Assist with reservations, cancellations, and modifications - Process payments and maintain accurate records of guest accounts - Maintain a clean and organized front desk area - Collaborate with other departments to ensure seamless guest experiences - Perform night audit duties as needed Qualifications: - Previous experience in hospitality or related field preferred - Strong knowledge of hotel operations and phone systems - Excellent communication and interpersonal skills - Exceptional guest relations skills with the ability to resolve issues effectively - Detail-oriented with strong organizational skills - Ability to multitask and prioritize tasks in a fast-paced environment - Proficient in computer systems and software applications - Knowledge of front desk procedures, including check-in/check-out processes and cash handling - Ability to work flexible schedules, including evenings, weekends, and holidays Benefits: - Competitive pay based on experience - Opportunities for career growth within the hospitality industry - Employee discounts on hotel stays and services. If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Guest Service Agent. Join our team today!```

• Assistant General Manager (General Manager)

  We are seeking an Assistant Hotel General Manager for our Fairfield Inn in Somerset, MA. The Assistant Manager is responsible for assisting the General Manager in leading the hotel team and providing exceptional hospitality to hotel guests in a clean, safe, and properly maintained hotel. In addition to guest satisfaction, this role is responsible for all aspects of the employee experience and ensuring employee satisfaction. This position reports to the Hotel General Manager.

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