the smiling face of hospitality...front and center
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
The Sales Coordinator is responsible for assisting the sales department in achieving revenue and customer satisfaction goals by efficiently and effectively coordinating all sales efforts. Successful candidates will exude high-energy and positivity, be self-motivated, possess excellent verbal and written communication skills, and demonstrate strong organizational and time management skills.