Photo of Holiday Inn Hotel & Suites Anaheim, Anaheim, CA

Guest Service Agent

Holiday Inn Hotel & Suites Anaheim

1240 South Walnut
Anaheim, CA 92802

255 Room Hotel
Géré par HHM Hotels
Sauvegarder

Compensation: $17.25 per hour, Temps plein

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

HHM Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Walking distance to Downtown Disney & Disneyland Monorail. Enjoy the convenience and location of the Holiday Inn & Suites Anaheim Hotel. As a Disneyland® Resort Good Neighbor Hotel, you can be assured of two things: quality and close proximity to the Disneyland Resort. We are only a 15-minute walk to Downtown Disney® and the Disneyland® Monorail. We are also happy to arrange transportation for our guests, provided by Anaheim Resort Transit (ART) at a nominal fee, directly to Disneyland®.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Publié Le 15 Février 2024

Holiday Inn Hotel & Suites Anaheim

Walking Distance to Downtown Disney & Disneyland Monorail

Enjoy the convenience and location of the Holiday Inn & Suites Anaheim Hotel. As a Disneyland® Resort Good Neighbor Hotel, you can be assured of two things: quality and close proximity to the Disneyland Resort. We are only a 15-minute walk to Downtown Disney® and the Disneyland® Monorail. We are also happy to arrange transportation for our guests, provided by Anaheim Resort Transit (ART) at a nominal fee, directly to Disneyland®.

Our central Anaheim hotel's easy access to I-5 puts the most popular attractions within a short drive of our hotel. Enjoy other popular attractions such as: Knott's Berry Farm, Universal Studios, Angel Stadium, Honda Center, South Coast Plaza, Fashion Island, The Outlets of Orange, Staples Center, Dodger Stadium, and StubHub Center.

Soak up the California sunshine in our heated Outdoor Pool, relax in the soothing Whirlpool, or recharge in the 24-hour Fitness Center. Don't forget to treat your taste buds to delectable meals, and cocktails at our full-service Onyx Restaurant and Bar. Looking to host an event? We also offer a well-appointed Business Center and 3,400 sq. ft of meeting space.

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