Photo of Hilton Garden Inn St. Paul/Oakdale, Saint Paul, MN

Front Desk Agent

Hilton Garden Inn St. Paul/Oakdale

420 Inwood Ave N
Saint Paul, MN 55128

116 Room Hotel
Géré par Crescent Hotels & Resorts
Sauvegarder

Temps partiel

Description

Our ideal candidate has a flexible schedule, some similar experience, and a positive attitude.

Come find out what makes this a great place to work!

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing? Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Qualifications

Hotel guest service experience or reception experience is preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Publié Le 22 Mars 2024

Hilton Garden Inn St. Paul/Oakdale

Steps from events, near downtown St. Paul

We're next to Inwood Oaks Event Center, on the edge of Oak Marsh Golf Course, and less than two miles from Woodbury Lakes. Downtown St. Paul, Xcel Energy Center events, and the Minnesota State Capitol are all within nine miles of our door. Enjoy our free shuttle, covering five miles, and our indoor pool and fitness center.