Photo of Wild Horse Pass, Chandler, AZ

Surveillance Officer

Wild Horse Pass

5040 Wild Horse Pass Blvd.
Chandler, AZ 85226

242 Room Hotel Casino
Géré par Gila River Resorts & Casinos

Temps plein

Closing Date May 5, 2024 At 500 Pm

Pay Rate: $22.00 per hour

This position is responsible for the providing surveillance of gaming employees, guests, facilities, grounds and property; ensure that enterprise facilities are safe from fire, theft, burglary, assault and other such cases that may threaten the safety and security of the casino property, employees and guests, as well as demonstrating the GILA WAY.

Essential Duties And Responsibilities

  • Promotes and provides excellent guest service experiences to both internal and external guests.
  • Assists in overseeing the CCTV/CCVS system which provides appropriate surveillance security for casino/table games/cage/restaurant operations.
  • Ensure all surveillance systems are working correctly and efficiently and that all areas throughout the casino have necessary video coverage.
  • Utilizes computer and appropriate software programs to record daily entries.
  • Reports any deviations from procedures from all departments audited to surveillance shift supervisor and thoroughly documents findings for further action.
  • Through training, learns and understands the use of surveillance equipment, gaming methods and house rules.    
  • Performs other specials projects and duties as assigned.

Skills/ Requirements

  • High School Diploma or equivalent required.
  • Experience in security/surveillance needs of a gaming establishment or experience which demonstrates the ability to perform the core functions of this position required.
  • Knowledge of slots, cage and vault, table games and floor operations preferred.  
  • Ability to establish and maintain effective working relationships.
  • Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
  • Must pass a full background check to be certified/licensed prior to employment.
  • Must be able to work in a smoking environment.
  • Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. 
  • Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
  • Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
  • Strong interpersonal and communication skills, both written and oral. 
  • This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Important Notes

As a condition of employment, all new hires must pass the following:

Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.

Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

Publié Le 6 Mars 2024

Wild Horse Pass

Wild Horse Pass is located at the I-10 freeway on Wild Horse Pass Blvd in Chandler, Arizona. The Four Diamond Awarded Wild Horse Pass is home to over 405 guest rooms and suites, resort amenities, and amazing dining and entertainment.. Amenities include two pools, fitness room, adjoining restaurants, and gaming with slots, blackjack, craps, roulette, baccarat, a BetMGM Sportsbook, and Topgolf Swing Suites. 

Restaurants include Prime, a Shula's Steak House, Ling & Louie’s Asian Bar & Grill, Fullhouse Cafe, and a food court featuring Fatburger and Rizzo's, plus bars and lounges. Ideally located at the Wild Horse Pass Destination, we offer 36 holes of Troon Golf, Phoenix Premium Outlets, Aji Spa, and Koli Equestrian Center. All of this is located less than 20 minutes from Sky Harbor Airport.