Photo of Doubletree Newark Penn Station, Newark, NJ

Front Desk Agent / Night Audit

Doubletree Newark Penn Station

1048 Raymond Blvd
Newark, NJ 07102

257 Room Hotel
Géré par Westmont Hospitality Group

Temps plein

Doubletree by Hilton Newark Penn-Station is seeking a Front Desk/Night Auditor. The Front Desk/Night Auditor Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

The Doubletree by Hilton Newark Penn Station hotel is centrally located in the heart of downtown Newark. Attached to the Newark Penn Train Station, this location provides hotel guest an easy and quick access to the trains, offering a convenient way to explore New York City and the surrounding areas.

Job Responsibilities:

  • Check guests in and out of the hotel according to hotel standards.
  • Inform guests about the hotel's facilities, policies and procedures.
  • Answer front desk phone. Transfer calls to appropriate departments/guests.
  • Create, modify and cancel guestroom reservations according to hotel standards.
  • Respond to inquiries and requests from guests.
  • Ensure prompt delivery of packages to guests.
  • Perform cashier duties. Post miscellaneous charges to guestrooms.
  • Responsible and accountable for bank and cash-handling
  • Post charges and adjustments to guest accounts as required
  • Review folios, accounts, and charges with guests during the checkout process
  • Run daily reports and logs, identifying and handling any special requests
  • Be able to sell and upsell room categories and hotel amenities
  • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
  • Reconcile rate discrepancies and run the night audit process through the PMS
  • Pass on with previous and following shifts
  • Maintain cleanliness and neatness of the front desk area

Job Requirements:

  • Must be willing and able to work nights, weekends, holiday shifts and overnight shifts as needed
  • Excellent computer skills including programs such as Word and Excel
  • Have a proactive approach and be willing to assist as needed
  • Prior front desk/night audit experience required
  • Able to stand for long periods of time
  • Able to lift 25 lbs.
Publié Le 25 Mars 2024