Photo of Hyatt Place Chicago/Itasca, Itasca, IL

Gallery Host

Hyatt Place Chicago/Itasca

1150 North Arlington Heights Road
Itasca, IL 60143

126 Room Hotel
Géré par E.M.A. Hospitality

Hyatt Employee Discounts • Medical, Dental, and Vision Coverage • Short-Term and Long-Term Disability Income • Term Life and AD&D Insurance • Paid Time Off • Employee Assistance Program • 401k Retirement Plan

Our Dynamic portfolio of managed hotels is waiting for you! Our mission to take care of our guests starts with taking care of our people. Come join us. As a team we are better together!
Compensation: 16.00-17.00, Temps plein, AM/PM

Job overview

As a Gallery Host, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest.  You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will:

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
  • Have good computer skills and brand POS experience.
  • Comply with Grooming / Hygiene and Uniform Standards
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests.  Answers phone in a prompt, efficient, and friendly manner.
  • Be responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Publié Le 15 Octobre 2024

Hyatt Place Chicago/Itasca

Explore Itasca From Your Stay In Our Modern, Dupage County Hotel

Experience seamless travel at our Dupage County hotel in Itasca, Illinois, where we offer warm hospitality, pet-friendly rooms and 24/7 on-site dining options. We're close to Medinah Country Club, The Loop and Chicago area business hubs. Whether you're unwinding in our indoor pool or exploring nearby attractions, like Rosemont Theater, Woodfield Mall and Allstate Arena, our modern hotel makes it easy to enjoy your time in the midwest.

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