Photo of Bally's Shreveport, Shreveport, LA

Supervisor - Housekeeping

Bally's Shreveport

451 Clyde Fant Parkway
Shreveport, LA 71101

403 Room Hotel Casino
Géré par Bally’s Corporation
Temps plein


Principal Duties And Responsibilities
  • Supervises and ensures efficiency of the Guest Room Attendants and House Attendants, issues work assignments, keys, etc., and monitors their work progress.
  • Ensures that assigned floors, closet and carts are cleaned before end of shift.
  • Submits work orders for all maintenance issues.
  • Assists with monthly and quarterly inventories.
  • Investigates complaints regarding housekeeping service and equipment.
  • Responsible for all daily housekeeping services to guest rooms, corridors, and service elevator landings.
  • Responds to any guest request or complaint immediately.
  • Train Guest Room Attendants as needed to correct deficiencies.
  • Inspects housekeeping floor closets in the morning and ensures that linens are supplied to par stock levels and adequate supplies are in place.
  • Ensures delivery of supplies to the floors, removal of soiled linen and trash, vacuuming and cleaning of guest corridors, guest elevators landings and staircases.
  • Ensures that all vacant/ready rooms are reported immediately. Inspects at least three departures and ready rooms per section with written checklist daily.
  • Inspects every departure and ready suite and every VIP arrival, assigned guestroom, prior to the arrival of the guest.
  • Ensures that all “special projects”, (deep cleaning, etc.) are completed properly and as scheduled.
  • Coordinates any maintenance work through the Office Coordinator and follows up that the work was properly completed.
  • Ensures that every guestroom in the section has been properly serviced prior to the end of the shift.
  • Ensures that at the end of the shift, all floor closets are left orderly and that all Guest Room Attendant carts are stored orderly and secured.
  • Signs in and accounts for all section key cards.
  • Returns any guest item left behind in a departure room to the housekeeping office immediately for subsequent turn over to the lost and found department.
  • Reports any unusual occurrence to the Executive Housekeeper.
  • Communicates daily with the staff; informs staff of all happenings in the hotel and casino.
  • Rewards and recognizes superior performers.
  • Interviews, selects, hires, and retains superior employees.
  • Completes timely evaluations for subordinates.
  • Conducts formal and informal training for subordinates.
  • Conducts formal and informal coaching and counseling with subordinates.
  • Rewards and recognizes superior performers.
  • Ensures that employees work safely and follow all safety rules.
  • Ensures compliance with relevant laws and regulations as well as company policies and procedures.
  • Maintains up-to-date knowledge of industry and competition.
  • Ensures effective communication within the department and company.
  • Holds subordinates accountable for established performance expectations.
  • Motivates and develops staff; provides advice and guidance as appropriate.
  • Complies with and enforces compliance with the company’s recycling program standards.
  • Completes schedule for House Attendants
Supervisory Responsibility
  • Assist with the direction, coordination, and evaluation of Guest Room Attendants and House Attendants.
  • Carries out shift management responsibilities in accordance with the organization's policies and applicable laws.
  • Assist with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Work Environment
  • Mostly indoors and generally climate-controlled environment
  • Will be exposed to noise, smoke, and odors
  • Working with others and independently
Physical Demands
  • Regularly required to see, talk, hear, walk, sit, and stand
  • Frequently required to use hands to handle, feel, and reach
  • Occasionally required to stoop
  • Occasionally lift and or move up to 30 pounds
Preferred Education And Experience
  • High school diploma or GED or equivalent work experience required.
  • 1 - 3 years of supervisory experience in hotel operations preferred.
  • Must possess computer proficiency with Microsoft Word.
  • Must possess good oral and written communication skills.
  • Must possess good customer service and leadership skills.
  • Must be able to solve problems and deal with a variety of situations.
  • Must present an overall professional appearance.
  • Must be able to work weekends, holidays and nights as scheduled.
  • Must be able to successfully pass a background check.
  • Must have initiative, well-developed interpersonal skills, and the ability to set and achieve high standards of performance.
  • Must have the ability to make progress on multiple assignments under time constraints.
  • Must be able to speak, read and write English


High school diploma or GED or equivalent work experience required. 1 - 3 years of supervisory experience in hotel operations preferred. Must possess computer proficiency with Microsoft Word. Must possess good oral and written communication skills. Must possess good customer service and leadership skills. Must be able to solve problems and deal with a variety of situations.

Publié Le 20 Juillet 2024

Bally's Shreveport

Bally's Shreveport offers guests a timeless luxury, friendly, personal service in non-stop excitement and elegance in our luxurious resort casino, located in the heart of Downtown Shreveport.  

Bally's Shreveport Casino & Hotel features the ultimate in gaming excitement with a 30,000-square-foot gaming floor with more than 50 table games and more than 1,500 of the newest slots and video poker machines

We offer delicious dining, from our award-winning steakhouse to our authentic Asian noodle kitchen. Inspiring specialties await at each of our distinctive restaurants and bars.  Our hotel features 403 rooms and suites with amenities that include room service, a fitness center, meeting space, free Wi-fi, and a spa/salon.

Our guests can shop for one-of-a-kind memorabilia in our Eldorado Gift Shop and Oakley Store or unwind in Shreveport’s hottest nightspot – our Eldorado Celebrity Lounge, where the area’s best LIVE entertainment performs.

Join the Excitement at Bally's Shreveport!

We are seeking a passionate, dynamic employees. By working with us, you will experience:

  • Endless Opportunities: With our growing brand, there are countless opportunities for career advancement and personal growth.
  • Fun-Filled Atmosphere: At Bally's Shreveport, we believe in creating a work environment that is not only professional but also fun and energetic. You'll join a team of like-minded individuals who are passionate about delivering exceptional service and creating unforgettable moments.
  • Competitive Benefits: We value our employees and offer a comprehensive benefits package, including medical, dental, and vision insurance, retirement plans, and generous paid time off. Plus, take advantage of special discounts and perks at our hotel and throughout Shreveport!
  • Live the Shreveport Life: Shreveport is a vibrant city bursting with Southern charm. From its lively music scene to its delicious cuisine and exciting festivals, there's always something happening here. Enjoy a lower cost of living, a welcoming community, and easy access to outdoor activities like fishing and hiking.

If you're ready to take the next step in your gaming-hospitality career and be part of a team that knows how to work hard and have fun, apply now! Bally's Shreveport is waiting to welcome you with open arms.

Bally’s Corporation is a global casino and interactive entertainment company, headquartered in Providence Rhode Island, with a growing omni-channel presence. It currently owns and manages 16 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

The Bally’s (North America) Interactive family includes upstarts, legends, sharks, and even a primate or two. Bally’s digital division is a portfolio of top disruptor brands in sports betting, iGaming, free-to-play gaming, and poker. Bally’s (International Interactive) has been recognized as the most successful multi-brand casino and bingo operator in the world with brands that cater to audiences all across the globe.

With 9,900 employees, the Company's casino operations include approximately 15,000 slot machines, 550 table games and 3,900 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 17 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".