Photo of Hilton Garden Inn Queens/JFK Airport, Jamaica, NY

Guest Service Agent

Hilton Garden Inn Queens/JFK Airport

148-18 134th Street
Jamaica, NY 11430

192 Room Hotel
Géré par HHM Hotels
Sauvegarder
Compensation: $18.00 per hour, Temps plein

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Compensation: $19/hr

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Publié Le 21 Juillet 2024

Hilton Garden Inn Queens/JFK Airport

At a Glance

Welcome to the Hilton Garden Inn Queens/JFK Airport hotel, only one quarter of a mile from JFK International Airport and a short drive to some of New York’s most popular attractions. Travelers can enjoy exciting sporting events at the Barclays Center, Citi Field, Yankee Stadium, Randall’s Island, The Armory or Arthur Ashe Stadium (home of the US Tennis Open).

Guests can unwind after a long flight on a Garden Sleep System® bed and view a selection of premium TV channels, or upload vacation photos with complimentary internet access. They can also enjoy a cooked-to-order breakfast in the Great American Grill® restaurant, which also serves popular American cuisine for lunch and dinner.

  • Newly renovated hotel one-quarter mile from JFK International Airport
  • Close to Citi Field and Barclay's Center
  • Complimentary airport shuttle service
  • Hotel restaurant and lounge bar
  • Meeting rooms and 24-hour business and fitness centers

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