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Senior Traffic Control Specialist

Yaamava’ Resort & Casino at San Manuel

777 San Manuel Boulevard
Highland, CA 92346

Casino & Hotel
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Temps plein

Under the direction of Transportation Management, the Senior Traffic Control Specialist is responsible for directing vehicle and pedestrian traffic, transporting passengers via commercial and VIP vehicles, and valet attendant duties. The Senior Traffic Control Specialist is also responsible for assisting leadership with the day-to-day shift operations of the Transportation department to ensure a seamless best-in-class service.

Essential Duties & Responsibilities

1. Monitors and directs all vehicle movement to minimize congestion to ensure successful traffic flow operations in parking structures and roadways. Efficiently directs, regulates, and prioritizes traffic movement to minimize delays while warning of hazards, using signs, flags, and hand signals. Monitors traffic flow identifying bottlenecks to mitigate vehicle obstructions while locating safe intervals through which vehicles and pedestrians can safely drive/cross roadways. Communicates occupancy, safety hazards, and congestion levels to leadership. Follows safety rules and regulations on, including placing signs, barricades, traffic cones and other warning devices.

2. Adheres to Valet operational protocols while assigned to attendant duties. Operates all guest and company vehicles following California vehicle code governing operations. Delivers best in Class service following company service standards ensuring guest satisfaction.

3. Adheres to all California State and Federal transportation rules and regulations that govern passenger carriers.  Exercises maximum regard for safety and welfare of all transported guests while operating shuttle.  Completes daily pre trip/post trip vehicle safety inspections (Daily Vehicle Inspection Report), ensuring shuttle meets safety regulations to transport guests.  Reports any condition of concern to management regarding vehicle issues/defects that may affect driver and passenger/guest safety.  Complies with state and federal traffic and transit regulations.  Provides management with accurate and up-to-date information regarding vehicle repairs, parking lot statuses, business operations, vehicle supplies, and/or any internal or external guest concerns.

4. Conducts all guest interactions with the highest level of hospitality and professionalism by providing an enthusiastic and authentic time-based greeting, displaying professional non-verbal communication, showing genuine interest, using the guest’s name, anticipating guest needs, and conveying a sincere thank you and farewell.

5. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

  • High School Diploma or GED required.
  • Previous customer service experience desired.
  • Minimum two (2) years driving experience required.
  • Ability to operate vehicles with both manual and automatic transmissions preferred.
  • Basic vehicle maintenance experience preferred.

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
  • A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the enterprise’s insurance carrier.
  • Have or obtain a California Commercial Driver’s License, Class C or higher, with a passenger endorsement.

Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Publié Le 11 Octobre 2024

Yaamava’ Resort & Casino at San Manuel

Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.

Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.

The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.

Our hotel features a 17-story tower with 432 guest rooms & suites. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.

At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.

Click here to see why you’ll want to work on our Team

Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more. 

Our employees have the option to select the benefits that best support their lives and their wellness.