Photo of Ivey Spencer Leadership Centre, London, ON, Canada

Supervisor - Front Desk

Ivey Spencer Leadership Centre

551 Windermere Road
London, ON N5X 2T1
Canada

125 Room Conference Center
Géré par Crescent Hotels & Resorts
Sauvegarder
Temps plein

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Desk team. We are committed to providing you with:

  • Competitive wages
  • An exceptional benefit plan for eligible associates & your family members
  • RSP matching program for eligible associates
  • Flexible scheduling to allow you to focus on what is important to you
  • Discounts with our Crescent managed properties in North America for you & your family members
  • Access to our onsite gym

Here is what you will be doing each day:

As our Supervisor, Guest Services, you will be working with our Front Office Manager and Guest Services team to ensure consistent high quality customer service is delivered by providing attentive, courteous and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. You will be working a rotating schedule, covering shifts on the front desk, while also providing leadership to the team and completing administrative tasks . You will participate in, support and/or lead department activities, such as: recruiting; scheduling; performance management; brand standard, policy & SOP compliance; reward enrollments; upselling programs; and training.

Key knowledge, skills or abilities that are required:

  • A minimum 1-year hospitality experience, preferred.
  • Previous supervisory experience.
  • Ability to work long hours occasionally.
  • Excellent computer skills - MS Office, customer relationship management (CRM) software - OPERA experience preferred.

Does this sound like you?

You are excited to take the next step and continue your progression in the field of hospitality. You have a keen eye for detail, and passion for customer service and employee engagement. You don’t shy away from administrative computer work or leading from the front line. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Publié Le 12 Septembre 2024

Ivey Spencer Leadership Centre

History Meets Innovation

For more than 30 years, Ivey Spencer Leadership Centre has been the destination for inspired events. Nestled on 30 acres of sprawling parkland, this historic Georgian manor is the ideal retreat for private and corporate parties. With a rich Southwestern Ontario history and amenities catering to wellness and relaxation, a stay here will foster growth and nurture inspiration.

Casual Dining In London Ontario

Guests need not venture far to find farm-to-table freshness. Enjoy our restaurant which is dedicated to delivering the best seasonal offerings of Southwestern Ontario during events. Nearby, discover the treasure trove of culinary culture in downtown London.

25,000 Square Feet Of Event Space

Set amid the beautiful landscape of Ontario parklands, our IACC-certified centre is the catalyst for innovative events. The team-building high rope course and catering services make Ivey Spencer ideal for corporate retreats or intimate meetings. Plus take advantage of proximity to the Ivey Business School and a lively downtown district.