Casino General Manager

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Summary

Reporting to the Chief Executive Officer of WarHorse Gaming, LLC, the General Manager is responsible for working within the overall company strategic and policy framework; directs operating departments for successful implementation of business policies and plans for the property; provides support in the conceptual, strategic, and policy formulation functions of the business; directs and coordinates property activities to obtain optimum efficiency and economy of operations and to maximize profits.  Management functions of the property include:  property and casino operations, marketing, security/surveillance, property control, and food and beverage.

Essential Functions And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Practices, supports, and maintains the Mission, Vision and Values of Ho-Chunk, Inc. and WarHorse Gaming, LLC.
• Manages all aspects of the casino property including casino property operations, staffing, and customer satisfaction.
• Monitors all operating costs, budgets, and forecasts to ensure that the organization meets stated goals.
• Provides strategic information to CEO concerning the operations of the business, opportunities, and growth and development capabilities.
• Participates in the development of strategic plans and policies for the company.
• Exerts a consistent and effective management force and leadership for the achievement of current and longer-term company plans.
• Implements new strategic plans in accordance with company policy to develop existing and potential business units to achieve new market and business objectives.
• Responsible for the development of organization, personnel, product/service, and market resources within span of control to facilitate future growth.
• Participates as a member of the Senior Management Executive Committee to offer an overall property management perspective as related to greater corporate issues and strategies and to ensure that WarHorse executives and board members can make informed decisions based on all relevant dimensions of the organization.
• Hires, motivates, evaluates, and directs departmental managers in order to ensure that employees receive adequate guidance and resources to accomplish established objectives.
• Promotes positive, fair, and ethical relations with all team members, with all WarHorse contractors, and in all interactions within the surrounding communities as an ambassador of the Company brand.
• Serves as a role model and promotes a culture of exceptional guest and team member service, engagement, and communication.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Works with safety as a priority and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Leads and attends all required meetings.
• Assists in special projects, as assigned.

 Skills And Qualifications

• Knowledge and ability to act on Compliance and Regulatory issues
• A minimum of two years of experience working with a major, non-proprietary HRIS system
• The ability to occasionally work outside of normal business hours to support operational needs
• Self-starter and able to work professionally and independently
• Strong customer service orientation, communication and presentation skills
• Attention to detail with a high degree of accuracy while working in a fast paced environment with multiple deadlines
• Ability to exercise independent judgment, discretion, initiative and maintain confidentiality
• Experience with employee relations dispute resolution, and litigation avoidance
• A strong working knowledge of Microsoft Word, Excel, Outlook, and Power Point

Additional Desired Qualiifications

• Business Acumen
• Drive Culture/Commitment to Culture
• Leadership & Navigation
• Communication
• Analytical and Critical Thinking
• Relationship-Building
• Problem Solving/Analysis
• Guest Focus
• Financial Management
• Results/Data Driven
• Executive Presence
• Trust/Integrity
• Creating Engagement
• Stress Management/Composure

Education & Experience

• Bachelor’s Degree or above in a related field or equivalent experience required.
• Twelve (12) plus years of gaming and hospitality experience, seven (7) years in an executive leadership role required.
• Demonstrates consistent regard and dedication to guests, colleagues, and the Company by being engaged, interested and productive.
• Demonstrates an in-depth knowledge of the local, regional, and national marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
• Exhibits respectful consideration of viewpoints, situations, and others.
• Places the guest’s experience and safety at the forefront of every decision.
• Positive, professional, and forthright manner of communication, with exceptional listening, written and verbal skills.
• Strong negotiation, problem solving and decision-making skills.
• Working knowledge of company internal controls and Policies and Procedures.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Travel Requirements

Travel is expected up to 50% of the time for this position.  This role is expected to travel between our main office locations and our casino locations within the state of Nebraska.  Travel is expected on a weekly basis for one or more days.  Expected travel is during normal business hours and may or may not require an overnight stay.

Work Hours

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property

Our Values

Native American Owned & Proud | Accountable | Team Focused | Innovative | Visionary | Excellence.

Aap/EEO Statement

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.