Front Desk Supervisor

WinStar Casino's Hotel is excited to announce our most recent Front Desk Supervisor openings in Thackerville, Oklahoma!

We are a part of the world's LARGEST casino and that comes with advancement opportunities, major benefits, a culture that you will not find anywhere else and the opportunity to work in a high-class environment that advances your skillset and emphasizes your expertise!

Apply today to be considered for the opportunity. We're dying to meet you!

JOB TITLE: Front Desk Supervisor

$1,000 Sign On Bonus, $500 Referral Bonus, Health, Dental, Vision and Life Insurance, 401-K, Monthly Employee Meals, and MORE!

RESPONSIBILITIES:

• Must be able to work all shifts.
• Take ownership of environment, (people, property, valet, etc.)
• Have all the right people in the right place at the right time.
• Achieves financial goals.
• Manage and motivate all front desk personnel with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
• Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Assists in compiling and preparing financial reports, including rate and availability calendar.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
• Performs front desk supervisory duties such as guest check-in, check-out, cash handling, balance and assign house bank, accept and record vouchers, traveler checks, and other forms of payment.
• Monitor lobby traffic and make staffing adjustments.
• Implement and monitor all corporate marketing initiatives.
• Organize and conduct pre-shift and departmental meetings to disseminate pertinent daily information. Attend other hotel meetings as deemed necessary.
• Ensures that Quality Standards and Services are maintained for Property, Product, and People.
• Manages Guest Service Relations, Training, and Guest Response processes.
• Communicates daily with other management, department heads and employees to ensure proper operating procedures are in compliance.
• Assist in Sales calls as part of the hotel sales effort.
• Ensures Security for the hotel's customers, employees, and property assets.
• Remains current on business trends and local activities, including the competitive market.
• Enforces established policies and procedures for WinStar World Hotel and the hotel's brand.
• Assists in check-in / check-out of guests or any related guest service activity.
• Perform room inspections which require bending, stooping, reaching overhead, and moving throughout guest floors.
• Assists in conducting the departmental operational audits and assists in developing corrective action plans.
• Monitors Guest Scores to included Signature and focuses on product improvement to include the PIP and Capital process.

*

REQUIREMENTS:

• Hospitality Experience.
• Excellent written & verbal communication.
• Must speak, read and write English.
• Must understand and maintain confidentiality in all circumstances.
• Strong analytical, problem solving & organizational skills.
• Ability to multitask in fast paced demanding environment.
• Microsoft Office skills required.

TECHNICAL EXPERIENCE:

• Must have considerable knowledge of computer systems for guest registration, reservations, reporting etc.
• Must have above average financial comprehension to understand and interpret numbers as they apply to operations in hotels.
• Must have thorough supervisory skills proficient in accomplishing the task.
• Must have the ability to develop subordinates to enhance advancement in the hotel and throughout the organization.
• Must have the ability to effectively deal with internal and external customers, some whom will require high levels of patience, tact, and diplomacy to defuse anger, and resolve conflicts.
• Must be trained in CPR Certification and/or First Aid Training preferred.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations.
• Must be able to lift and carry upwards to 25 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers.
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues.
• Work in cold & hot temperatures
• Possibly be exposed to secondhand smoke.

Location: 21444 World Way,Thackerville,OK 73459, Thackerville, OK 73459

Job Type: Full-time