Night Auditor

JOB TITLE: Night Auditor
DEPARTMENT: Administrative & General

DIRECT REPORT: Front Office Manager/Front Desk Supervisor/AGM

FUNCTION:
Responsible for posting and balancing room, restaurant and bar
guest folio charges. Maintain files and reset systems for next day operations.
Greets and assists with late guest arrivals and departures by handling guest
check-ins and check-outs while providing prompt and courteous service,
including receiving telephone calls, guest requests, guest reservations, fax
and ensuring complete guest satisfaction during PM shift.

RESPONSIBILITIES:

• Run audit reports/journals from Front

Office Systems.

• Prepares daily revenue reports by auditing

system accounts and journals to breakdown revenue for food and beverage
operations.

• Makes corrections and adjustments and

handles all computer problems that might occur throughout shift.

• Input all revenue, expenses, and allowances

to generate the daily reports such as the Guest Ledger Summary and any Daily
Food and Beverage Operations Summary.

• Balances all revenue and settlement

accounts nightly, maintain files and reset the system for next day operations.

• Ensures that all reports and back-up

vouchers are complete and filed properly.

• Ensures that all necessary copies of documents/back-up

and reports of daily work are sent to the proper person handling A/R, A/P, and
Payroll.

• Reviews and corrects discrepancies in the

Front Desk System.

• Ensures complete guest satisfaction.
• Check-in and check-out of the guest.
• Complete guest registration process.
• Must be familiar with computer systems for

guest reservation information.

• Must verify and imprint guest credit cards

for authorization.

• Must be well versed in cash handling and

accurately balance house bank.

• Assigns guests rooms based on preferences

and availability.

• Drives the Revenue Management process.
• Handling guest concerns in a tactful manner

and achieving resolution.

• Answers questions in regards to the hotels

facilities and services.

• Answering telephones and booking

reservations.

• Answering Guest inquiries i.e. directions.
• Recommending local area restaurants, points

of interest, or needs for transportation.

• Handling guest needs.
• Maintaining cleanliness of front desk,

lobby and back office.

• Following up with Guest check-ins, complaints,

and other requests.

• Interacting with other departments and

employees to ensure a good working relationship or for guest needs.

• Understands all Emergency procedures for

incidents, accidents, fire, safety, or criminal activity.

• Participates on the hotel Safety Committee.
• Ensures that Quality Standards and Service

are maintained for Property, Product, and People.

• Must be able to work all shifts or varying

schedules to support business needs.

• Ensures Security for the hotel’s customers,

employees, and property assets.

• Supports established policies and

procedures for WinStar World Hotel and the hotel’s brand.

• Responsible for performing “other duties”

as assigned by management

TECHNICAL SKILLS:

• Must have exceptional knowledge in

accounting operations to include all aspects of accounts receivable, accounts
payable etc.

• Must have exceptional mathematical skills

and ability to operate a 10 key by touch.

• Must have exceptional abilities to use

computer systems.

PHYSICAL,
MENTAL & ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable

accommodations.

• Must be able to lift and carry

upwards to 25 pounds.

• Must be able to bend, reach,

kneel, twist and grip items while working at assigned desk area.

• Manual dexterity and coordination

to operate office equipment, including 10 key adding machines, personal
computers, fax machines, and photo copiers.

• Read, write, speak, and understand

English.

• Operate in mentally and physically

stressful situations.

• Respond to visual and aural cues
• Work in cold & hot

temperatures

• Possibly

be exposed to second hand smoke